Student Support Officer

Department of Education, Western Australia; Southern Cross; On-site; AUD 60,000 - 72,000; Full time

Job summary

Albany Senior High School (SHS) seeks a Student Support Officer to join our Student Services team. This permanent full-time role supports attendance, engagement and wellbeing, in a welcoming, inclusive environment that values every student.

The successful applicant will work with students, families and staff to ensure students feel known, valued and supported. The role requires strong interpersonal skills, confidentiality, and the ability to use Microsoft Office and student information systems

Qualifications

• Strong interpersonal and communication skills with students, families and staff.
• Good digital literacy and ability to use MS Office and student records systems.
• Ability to work independently and as part of a multidisciplinary team.

Responsibilities

• Support student attendance and engagement, monitoring patterns and assisting improvement strategies.
• Provide a welcoming first point of contact for students accessing Student Services.
• Build positive relationships with students, families and staff while maintaining confidentiality.
• Coordinate Student Services through accurate record keeping and information systems.
• Demonstrate initiative, manage competing priorities and adapt to a busy school environment.
• Collaborate with staff to support attendance, engagement and wellbeing initiatives.

Skills

Interpersonal skills

Communication skills

Digital literacy

Independent worker

Team collaboration

Tools

Microsoft Office

Student Management Information System

Job description

This is a permanent full-time position commencing Term 1, 2027

Albany Senior High School (SHS) is a distinguished Independent Public School with a long-standing tradition of academic achievement, sporting excellence, and leadership development. As a key institution in the Albany community, we are committed to providing a nurturing and dynamic educational environment for students in Years 7 to 12. Our diverse educational offerings are tailored to support each student's unique aspirations and potential. In 2022, Albany SHS was proudly selected to join a select group of Public Schools offering a Gifted and Talented program, showcasing our dedication to fostering exceptional talent and providing enriched learning experiences.

At Albany SHS, we foster a vibrant and innovative learning environment where students and staff are encouraged to embrace opportunities, strive for excellence, and celebrate success. We are committed to supporting the pastoral care and wellbeing of our students, ensuring a restorative, culturally responsive, and inclusive school culture where every young person is valued, supported and empowered to thrive.

Find out more about our school by visiting www.albanyshs.wa.edu.au or Schools Online.

The Role

Albany Senior High School (SHS) is seeking a highly organised, proactive and approachable Student Support Officer to join our Student Services team.

This is an opportunity to make a positive difference to the lives of young people by supporting student attendance, engagement and wellbeing, while contributing to a welcoming, inclusive and responsive Student Services environment.

As a valued member of our allied professional team, the successful applicant should play an important role in supporting the effective day-to-day operations of Student Services, working collaboratively with students, families and staff to ensure young people feel known, valued and supported.

The successful applicant will ideally:

• Support student attendance and engagement through monitoring attendance, identifying patterns of absenteeism, following up unexplained absences and assisting with the implementation of attendance improvement strategies.
• Provide a welcoming and responsive first point of contact for students accessing Student Services, responding to routine concerns and connecting students with the appropriate staff for further assistance.
• Build positive and respectful relationships with students, families and staff, communicating effectively and maintaining confidentiality and professionalism.
• Contribute to the effective coordination of Student Services through accurate record keeping, maintaining student information systems and providing administrative support for student engagement and wellbeing processes.
• Display initiative, flexibility and strong organisational skills, managing competing priorities and responding effectively to the changing needs of a busy school environment.
• Work collaboratively as part of a multidisciplinary team, contributing to a coordinated approach to supporting student attendance, engagement and wellbeing.

The successful applicant will ideally have strong interpersonal and communication skills, sound digital literacy and the ability to work both independently and collaboratively. Experience using Microsoft Office, student management information systems and maintaining confidential student records will be highly regarded.

At Albany SHS, we recognise the important contribution our allied professionals make to student success. The Student Support Officer should be an integral member of our Student Services team, contributing to our commitment to ensuring every student feels connected, supported and empowered to achieve their potential.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Jarrad Ritchie, Deputy Principal on [phone] or by emailing [e-mail].

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must:

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• obtain a valid Working With Children Check before you start; and
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.

Additional eligibility and training requirements are outlined in the attached Job Description Form (JDF).

Applications close:

4.30pm (AWST) on Wednesday, 18 November 2026