Student Success & Programs Coordinator

Western Sydney University; Parramatta; On-site; AUD 87,000 - 98,000; Full time

Benefits offered by this job

Financial benefits

Health and wellbeing support

Onsite childcare

Job summary

Western Sydney University is seeking an Academic Success and Program Support Officer to join the Student Administration and Registrar’s Office at Parramatta South and Kingswood campuses. You will provide frontline academic advice, develop study plans, and support enrolment and progression.

You will work with faculties to align processes, manage student records, and coordinate adjustments to support equitable participation across the student lifecycle.

Qualifications

• Experience in a student-facing tertiary education role and/or a relevant bachelor’s degree.
• Knowledge of academic policies, program structures and student lifecycle processes.
• Strong communication, customer service and case management skills.
• Effective organisational and time management skills in deadline-driven environments.
• Experience using contact centre, administrative or student management systems.

Responsibilities

• Provide frontline academic advice on enrolment, unit selection and progression.
• Develop accurate study plans to support timely course completion.
• Process student lifecycle matters in line with policy and service standards.
• Maintain reliable student records and manage workflows.
• Collaborate with Faculties to align operational processes and support orientation.

Skills

Bachelor's degree in a relevant field

Student-facing service

Policy knowledge

Communication

Organisational skills

Education

Bachelor's degree in a relevant field

Tools

ServiceNow

Job description

Western Sydney University is seeking an Academic Success and Program Support Officer to join the Student Administration and Registrar’s Office at Parramatta South and Kingswood campuses. You will provide frontline academic advice, develop study plans, and support enrolment and progression.

You will work with faculties to align processes, manage student records, and coordinate adjustments to support equitable participation across the student lifecycle.