Student Success & Admin Coordinator

Real Estate Training Solutions; Richmond; On-site; AUD 55,000 - 75,000; Full time

Job summary

Real Estate Training Solutions in Richmond, NSW, is seeking an Administration / Student Support Co-ordinator to join our friendly team. You will support students from enrolment to completion and manage day-to-day admin within our training programs.

The role requires excellent communication, organisation, and a proactive approach to delivering an outstanding student experience, liaising with learners, trainers, and employers to ensure smooth learning journeys.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong organisation and attention to detail in admin tasks.
• Ability to manage competing priorities and work under pressure.
• Experience in customer service or administration is preferred.

Responsibilities

• Provide exceptional customer service via phone and email.
• Support students from enrolment to completion of qualifications.
• Respond to student enquiries regarding course requirements and learner support services.
• Conduct regular student check-ins and monitor learner progress.
• Liaise with employers, trainers and assessors to support positive outcomes.
• Assist students to access learning resources and online systems.
• Process enrolments and maintain accurate student records in the LMS.
• Prepare and maintain student administration and compliance documentation.
• Engage with Training Services NSW and relevant centres to facilitate enrolments and support.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Attention to detail

Teamwork

Problem solving

Tools

Microsoft Office

Learning Management System (LMS)

Job description

Real Estate Training Solutions in Richmond, NSW, is seeking an Administration / Student Support Co-ordinator to join our friendly team. You will support students from enrolment to completion and manage day-to-day admin within our training programs.

The role requires excellent communication, organisation, and a proactive approach to delivering an outstanding student experience, liaising with learners, trainers, and employers to ensure smooth learning journeys.