Administration/ Student Support Co-ordinator

Real Estate Training Solutions; Richmond; On-site; AUD 55,000 - 75,000; Full time

Job summary

Real Estate Training Solutions in Richmond, NSW, is seeking an Administration / Student Support Co-ordinator to join our friendly team. You will support students from enrolment to completion and manage day-to-day admin within our training programs.

The role requires excellent communication, organisation, and a proactive approach to delivering an outstanding student experience, liaising with learners, trainers, and employers to ensure smooth learning journeys.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong organisation and attention to detail in admin tasks.
• Ability to manage competing priorities and work under pressure.
• Experience in customer service or administration is preferred.

Responsibilities

• Provide exceptional customer service via phone and email.
• Support students from enrolment to completion of qualifications.
• Respond to student enquiries regarding course requirements and learner support services.
• Conduct regular student check-ins and monitor learner progress.
• Liaise with employers, trainers and assessors to support positive outcomes.
• Assist students to access learning resources and online systems.
• Process enrolments and maintain accurate student records in the LMS.
• Prepare and maintain student administration and compliance documentation.
• Engage with Training Services NSW and relevant centres to facilitate enrolments and support.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Attention to detail

Teamwork

Problem solving

Tools

Microsoft Office

Learning Management System (LMS)

Job description

Real Estate Training Solutions – Richmond NSW

Real Estate Training Solutions (RETS) is a respected Registered Training Organisation (RTO) delivering nationally recognised qualifications, traineeships and professional development programs to the real estate industry across New South Wales and ACT.

We are passionate about supporting our students from enrolment through to completion, delivering exceptional customer service and creating a positive learning experience every step of the way.

Due to continued growth, we are seeking a motivated, organised and customer-focusedAdministration / Student Support Co-ordinatorto join our friendly team.

About the Role

As an Administration / Student Support Co-ordinator you will play an important role in supporting students throughout their learning journey while ensuring the smooth day-to-day administration of our training programs.

Working closely with students, employers, trainers, assessors, and key stakeholders, you will help deliver an outstanding student experience from enrolment through to completion.

Key Responsibilities

• Provide exceptional customer service via phone and email.
• Support students throughout their qualification from enrolment to completion.
• Respond to student enquiries regarding course requirements, assessments and learner support services.
• Conduct regular student check-ins and follow up on learner progress.
• Liaise with employers, trainers and assessors to support positive student outcomes.
• Assist students to access learning resources and online learning systems.
• Process enrolments and maintain accurate student records within the Leaning Management System.
• Prepare and maintain student administration and compliance documentation.
• Liaise with Training Services NSW, Apprenticeship centres, employers, and other key stakeholders to facilitate enrolments, student support and successful training outcomes.
• Contribute to continuous improvement initiatives and help create an exceptional student experience.

About You

You are someone who genuinely enjoys helping people and takes pride in providing outstanding customer service. You are organised, proactive and thrive in a fast-paced environment.

To be successful in this role, you will have:

• Excellent communication and interpersonal skills.
• A genuine passion for helping people succeed.
• Strong organisational skills with exceptional attention to detail.
• The ability to manage competing priorities and work effectively under pressure.
• Strong computer skills, including Microsoft Office and online systems.
• A minimum of two years' experience in administration and/or customer service.
• The ability to work collaboratively within a team while also working independently.
• Experience within the vocational education and training (VET) sector, Smart & Skilled administration, or using a Learning Management System (LMS) will be highly regarded but is not essential.

Why Join RETS?

At RETS, our people are at the heart of everything we do. We pride ourselves on creating a supportive, collaborative workplace where every team member has the opportunity to grow professionally while making a genuine difference to our students.

We offer:

• A supportive and friendly team culture.
• Ongoing professional development and training.
• The opportunity to work with one of NSW leading real estate training organisations.