RTO Administration & Student Services Coordinator

GoTrain Industry Pty Ltd; Newcastle-Maitland; On-site; AUD 60,000 - 80,000; Full time

Job summary

GoTrain Industry Pty Ltd in Newcastle, NSW is seeking an RTO Administrator to provide high-quality admin and front-desk support. You will manage student files, data entry, and respond to enquiries, ensuring a welcoming, professional environment and accurate record management.

You'll support trainers and assessors, assist with AVETMISS data entry and compliance reporting, and help with course documentation while maintaining confidentiality and timeliness in communication with students and staff.

Qualifications

• Certificate III or IV in Business Administration or equivalent experience.
• Experience in office administration, data entry, and student support services.
• Strong knowledge of Microsoft Office, SMS, and data entry procedures.

Responsibilities

• Perform general clerical duties including filing, scheduling, and correspondence.
• Maintain a welcoming reception area, ensuring a professional and organised environment.
• Maintain accurate student and training records
• Assist with AVETMISS data entry and compliance reporting
• Provide administrative support to trainers, assessors, and the management team
• Handle incoming calls, emails, and front desk duties
• Assist students with enrolment queries, appointments, and basic course information
• Assist with document filing, scanning, and record-keeping
• Assist with student enrolments, record keeping, and processing course documentation
• Ensure accurate and timely communication with students regarding their courses

Skills

Office administration

Data entry

SMS systems

Customer service

Communication

Confidentiality

Education

Certificate III/IV in Business Administration

Tools

Microsoft Office

Student management systems (SMS)

AVETMISS reporting

Job description

GoTrain Industry Pty Ltd in Newcastle, NSW is seeking an RTO Administrator to provide high-quality admin and front-desk support. You will manage student files, data entry, and respond to enquiries, ensuring a welcoming, professional environment and accurate record management.

You'll support trainers and assessors, assist with AVETMISS data entry and compliance reporting, and help with course documentation while maintaining confidentiality and timeliness in communication with students and staff.