Student Services Advisor - Global Higher Education

Charles Sturt University; North Sydney Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Global career opportunities

Flexible work

Salary packaging

Volunteer days

Health & wellbeing

Gym discounts

LinkedIn Learning

Job summary

Navitas Pty Ltd in collaboration with Charles Sturt University invites applications for a Student Services Advisor to support the Sydney and Melbourne campuses. The role focuses on delivering efficient student and academic administrative processes for CSUSM students in line with CSU policies and procedures.

You will help manage relationships across Navitas, the campus and the University, ensuring accurate advice on enrolments, requests, timetabling, deferrals and related matters while

Qualifications

• Completion of a secondary qualification(s) and relevant work experience.
• Experience in student administration or student services in the tertiary / higher education sector.
• Empathy for and experience in working with international students.
• Demonstrated evidence of initiative and problem-solving skills.
• Good interpersonal, communication and negotiation skills and an ability to build and maintain effective business relationships and networks.
• Excellent attention to detail.
• Sound knowledge of equal opportunity, equity and workplace health and safety principles and ability to implement them at the strategic and/or operational level.

Responsibilities

• Coordinate and deliver excellent student administration services across the student lifecycle in accordance with all relevant Govt Policies and Procedures between campuses
• Regularly provide guidance, assistance and accurate advice to the Student and Academic Services team and other stakeholders on matters relating to student enrolments, requests and timetabling
• Manage changes to student enrolments, including but not limited to deferrals, reduction of study load, withdrawals or release to another provider
• Manage the issuing and reporting process of Notice of Intention to report for non-enrolments, non-payments and non-engagement to international students including processing and reviewing outcomes required
• Review, process and respond complex student enquiries, consulting and collaborating with key stakeholders in Charles Sturt University (Regional) and Navitas team to resolve cases
• Maintain knowledge of relevant ESOS, National Code, CSU policies, procedures and regulations to provide accurate advice to students and staff.
• Ensure compliance with existing agreements between Charles Sturt University and Navitas, with a focus on student related CSU policies and procedures

Job description

Navitas Pty Ltd in collaboration with Charles Sturt University invites applications for a Student Services Advisor to support the Sydney and Melbourne campuses. The role focuses on delivering efficient student and academic administrative processes for CSUSM students in line with CSU policies and procedures.

You will help manage relationships across Navitas, the campus and the University, ensuring accurate advice on enrolments, requests, timetabling, deferrals and related matters while