Student Services Advisor

Navitas; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Salary packaging and novated leasing

Volunteer days

Job summary

Navitas and Charles Sturt University collaborate to operate CSUSM campuses in Sydney and Melbourne, delivering high-quality student services and administrative support across the student lifecycle.

The Student Services Advisor will collaborate with Navitas, CSU staff and campus teams to ensure compliant delivery of enrolments, timetabling and related processes for international students, while maintaining strong stakeholder relationships.

Qualifications

• Completion of a secondary qualification(s) and relevant work experience.
• Experience in student administration or student services in the tertiary/higher education sector.
• Empathy for and experience in working with international students.
• Demonstrated initiative and problem-solving skills.
• Good interpersonal, communication and negotiation skills and ability to build effective relationships.
• Excellent attention to detail.
• Knowledge of equal opportunity, equity and workplace health and safety principles and ability to implement them.

Responsibilities

• Coordinate and deliver excellent student administration services across the student lifecycle in accordance with all relevant Govt Policies and Procedures between campuses.
• Provide guidance and accurate advice to the Student and Academic Services team on enrolments, requests and timetabling.
• Manage changes to student enrolments including deferrals, reductions, withdrawals or releases to another provider.
• Oversee issuing and reporting of notices of intention to report for non-enrolments, non-payments and non-engagement for international students.
• Review complex student enquiries and collaborate with CSU Regional and Navitas to resolve cases.
• Maintain knowledge of ESOS, National Code and CSU policies to advise students and staff.
• Ensure compliance with agreements between CSU and Navitas focusing on student policies and procedures.

Skills

Student administration

Interpersonal communication

Problem solving

Empathy for international students

Negotiation skills

Attention to detail

Education

Secondary qualification(s) + relevant work experience

Job description

Navitas and Charles Sturt University joined forces to establish the Charles Sturt University Sydney and Melbourne campuses, located in the heart of North Sydney and Melbourne CBD, offering students an engaging and exceptional student experience. This dynamic partnership brings together two leading education providers to create a vibrant tertiary experience like no other. Navitas Careers & Industry Division, which specialises in niche colleges offering higher education, VET, professional development, and employability skills, is proud to be a part of this exciting new venture. With a global network of over 25,000 students and 1,800 staff, Navitas brings a wealth of experience and expertise to the partnership.

Job Description

The Student Services Advisor plays a pivotal role in shaping the educational experience for students at the Sydney and Melbourne campuses. The role is responsible for helping Navitas and Charles Sturt University achieve efficient, effective and compliant delivery of student and academic administrative processes for CSUSM students in line with CSU Policies and Procedures.

The position will contribute to the management of key relationships with administration staff and other functional areas across Navitas, the campus and the University.

Key responsibilities

• Coordinate and deliver excellent student administration services across the student lifecycle in accordance with all relevant Govt Policies and Procedures between campuses
• Regularly provide guidance, assistance and accurate advice to the Student and Academic Services team and other stakeholders on matters relating to student enrolments, requests and timetabling
• Manage changes to student enrolments, including but not limited to deferrals, reduction of study load, withdrawals or release to another provider
• Manage the issuing and reporting process of Notice of Intention to report for non-enrolments, non-payments and non-engagement to international students including processing and reviewing outcomes required
• Review, process and respond complex student enquiries, consulting and collaborating with key stakeholders in Charles Sturt University (Regional) and Navitas team to resolve cases
• Maintain knowledge of relevant ESOS, National Code, CSU policies, procedures and regulations to provide accurate advice to students and staff.
• Ensure compliance with existing agreements between Charles Sturt University and Navitas, with a focus on student related CSU policies and procedures

Qualifications

• Completion of a secondary qualification(s) and relevant work experience.
• Experience in student administration or student services in the tertiary / higher education sector.
• Empathy for and experience in working with international students.
• Demonstrated evidence of initiative and problem-solving skills.
• Good interpersonal, communication and negotiation skills and an ability to build and maintain effective business relationships and networks.
• Excellent attention to detail.
• Sound knowledge of equal opportunity, equity and workplace health and safety principles and ability to implement them at the strategic and/or or operational level.

Why you should join us:

• Joining the Charles Sturt University Sydney/ Melbourne team means that not only will you shape the student campus experience, you will also help foster a dynamic and supportive culture for our staff right from the beginning.
• At the core of everything we do is a commitment to fostering a student-centred learning and teaching environment. You'll find your place in our dynamic and supportive team if you are motivated by collaboration and innovation.
• Sustainability is important to us. We believe in making a difference with our actions. We're proud to be Australia's first carbon-neutral university.

Employee perks and benefits include:

• Unlimited global career opportunities across the Navitas portfolio
• Flexible working arrangements
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities.

About Navitas

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employs over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.

Disclaimer

Charles Sturt University Sydney is operated by Navitas Pty Ltd under a service agreement with Charles Sturt University. All Charles Sturt University Sydney and Melbourne campus staff are employees of Navitas