Student Recruitment Operations Coordinator

University of Wollongong College Australia; Wollongong City Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Supportive work environment

Opportunities to contribute to goals

Job summary

University of Wollongong College Australia – Wollongong NSW is seeking a Student Recruitment Operations Coordinator to coordinate recruitment operations and support conversion through the recruitment pipeline.

Reporting to the Marketing Manager, you will lead lead follow-up, engage with high schools and events, and ensure accurate outreach to prospective students using StudentCRM and SugarCRM.

Qualifications

• Diploma or bachelor’s in Business or Marketing or equivalent experience.
• Knowledge of student recruitment, admissions processes, tertiary pathways.
• Experience coordinating recruitment, outreach, events with schools and prospective students.
• Excellent interpersonal, written communication and presentation skills.
• Experience using CRM systems, spreadsheets and databases to capture, analyse and report on lead, enquiry and recruitment activity.
• Strong organisational and analytical skills; able to manage competing priorities.
• Willingness to work outside normal hours.
• Class C Driver's Licence.
• Current Working with Children Check.
• Certified proof of right to work in Australia.

Responsibilities

• Implement lead generation and engagement tactics using StudentCRM and SugarCRM.
• Coordinate and represent UOW College at high schools, careers expos, information sessions and major recruitment events.
• Deliver outbound engagement activity to support prospective students and drive enrolments.
• Provide operational coordination for outbound activity, including staff rostering, training, briefing materials and performance monitoring.
• Case manage complex student enquiries from initial contact through to resolution or referral.
• Support student recruitment projects and reporting requirements as directed by the Marketing Manager.
• Maintain current knowledge of UOW College programs, admissions pathways and student support services.

Skills

Lead management

Interpersonal skills

Presentation skills

Analytical skills

Time management

Sales & marketing experience

CRM experience

Education

Business/Marketing degree

Tools

StudentCRM

SugarCRM

Job description

Student Recruitment Operations Coordinator

University of Wollongong College Australia – Wollongong NSW

UOW College Australia is a wholly owned subsidiary of the University of Wollongong. Since 1988, we have been offering students alternative entry to UOW through university preparation courses. Our product offerings include Academic programs (Higher Education Diplomas and University Access Programs), English Programs, and Vocational programs.

Permanent full-time - 38 hours/week - on-site at Wollongong Campus

Student Recruitment Operations Coordinator

About the Role

This position coordinates student recruitment operations and supports conversion activity for UOW College, with a focus on lead management, outbound engagement, recruitment events, enquiry management and communications.

Reporting to the Marketing Manager and working closely with the Student Recruitment Officer, Communications and Digital Marketing Officer and Senior Digital Marketing Specialist, this role is central to strengthening student recruitment activity, improving lead follow-up and supporting prospective students through the recruitment pipeline.

Key Responsibilities

• Implement lead generation, nurturing and engagement tactics using StudentCRM, SugarCRM and recruitment analytics.
• Coordinate and represent UOW College at high schools, careers expos, information sessions and major recruitment events.
• Deliver outbound engagement activity to support prospective students and drive enrolments.
• Provide operational coordination for outbound activity, including staff rostering, training, briefing materials and performance monitoring.
• Case manage complex student enquiries from initial contact through to resolution or appropriate referral.
• Support student recruitment projects, process improvement initiatives and reporting requirements as directed by the Marketing Manager.
• Maintain current knowledge of UOW College programs, admissions pathways and student support services.

Selection Criteria

The successful candidate will have:

• A diploma or bachelor's degree in a Business or Marketing-related discipline, and/or relevant professional experience in sales and marketing or student recruitment.
• Demonstrated knowledge of student recruitment, admissions processes, tertiary pathways and/or vocational education.
• Experience coordinating recruitment, outreach, sales, events or engagement activities with schools, communities, prospective students or key influencers.
• Excellent interpersonal, written communication and presentation skills, with confidence presenting to groups and engaging one-on-one.
• Experience using CRM systems, spreadsheets and databases to capture, analyse and report on lead, enquiry and recruitment activity.
• Strong organisational and analytical skills, with the ability to manage competing priorities, meet deadlines and maintain accuracy in a busy operational environment.
• Willingness and ability to work outside normal business hours when required to support recruitment activities, events and program demands.
• Class C Driver's Licence.
• Current Working with Children Check.
• Certified proof of right to work in Australia.

Applicants must address the selection criteria in their application. Full details of the selection criteria are available in the Position Description.

What We Offer

• A supportive, collaborative and innovative work environment.
• Opportunities to contribute to meaningful organisational goals.

Applications close at 11:59 PM on 25 October 2026. Applications will be reviewed as they are received and may be shortlisted for interview prior to the closing date.

Join us in driving excellence, innovation, and integrity at UOW College!