Student Recruitment Operations Coordinator

University of Wollongong; Wollongong City Council; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Supportive work environment

Opportunities to contribute

Job summary

UOW College Australia, a wholly owned subsidiary of the University of Wollongong, is seeking a Student Recruitment Operations Coordinator at Wollongong Campus. This permanent full-time role (38 hours/week, on-site) focuses on lead management, outbound engagement, recruitment events and enquiries to drive enrolments.

Reporting to the Marketing Manager and working with the Student Recruitment Officer and Digital Marketing team, you will coordinate operations, manage schedules, and provide

Qualifications

• Diploma or bachelor’s degree in Business or Marketing or relevant experience in sales/marketing or student recruitment.
• Knowledge of student recruitment, admissions processes, tertiary/vocational pathways.
• Experience coordinating recruitment, outreach, events with schools or prospective students.
• Excellent interpersonal, written communication and presentation skills.
• Experience using CRM systems, spreadsheets and databases to track lead and enquiry activity.
• Strong organisational and analytical skills to manage competing priorities.

Responsibilities

• Coordinate lead generation, nurturing and outbound engagement efforts.
• Represent UOW College at schools, expos, information sessions and major recruitment events.
• Deliver outbound engagement to support prospective students and drive enrolments.
• Provide operational coordination for outbound activity, including rostering, training and performance monitoring.
• Case manage student enquiries from initial contact to resolution or referral.
• Support recruitment projects and reporting as directed by Marketing Manager.
• Maintain knowledge of UOW College programs, admissions pathways and student support services.

Skills

Lead generation

CRM systems

Outreach

Events coordination

Data analysis

Organisation

Education

Diploma or Bachelor's in Business or Marketing

Tools

CRM (SugarCRM)

Job description

UOW College Australia is a wholly owned subsidiary of the University of Wollongong. Since 1988, we have been offering students alternative entry to UOW through university preparation courses. Our product offerings include Academic programs (Higher Education Diplomas and University Access Programs), English Programs, and Vocational programs.

Permanent full-time - 38 hours/week - on-site at Wollongong Campus

Student Recruitment Operations Coordinator

About the Role

This position coordinates student recruitment operations and supports conversion activity for UOW College, with a focus on lead management, outbound engagement, recruitment events, enquiry management and communications.

Reporting to the Marketing Manager and working closely with the Student Recruitment Officer, Communications and Digital Marketing Officer and Senior Digital Marketing Specialist, this role is central to strengthening student recruitment activity, improving lead follow-up and supporting prospective students through the recruitment pipeline.

Key Responsibilities:

• Implement lead generation, nurturing and engagement tactics using StudentCRM, SugarCRM and recruitment analytics.
• Coordinate and represent UOW College at high schools, careers expos, information sessions and major recruitment events.
• Deliver outbound engagement activity to support prospective students and drive enrolments.
• Provide operational coordination for outbound activity, including staff rostering, training, briefing materials and performance monitoring.
• Case manage complex student enquiries from initial contact through to resolution or appropriate referral.
• Support student recruitment projects, process improvement initiatives and reporting requirements as directed by the Marketing Manager.
• Maintain current knowledge of UOW College programs, admissions pathways and student support services.

Selection Criteria

The successful candidate will have:

• A diploma or bachelor's degree in a Business or Marketing-related discipline, and/or relevant professional experience in sales and marketing or student recruitment.
• Demonstrated knowledge of student recruitment, admissions processes, tertiary pathways and/or vocational education.
• Experience coordinating recruitment, outreach, sales, events or engagement activities with schools, communities, prospective students or key influencers.
• Excellent interpersonal, written communication and presentation skills, with confidence presenting to groups and engaging one-on-one.
• Experience using CRM systems, spreadsheets and databases to capture, analyse and report on lead, enquiry and recruitment activity.
• Strong organisational and analytical skills, with the ability to manage competing priorities, meet deadlines and maintain accuracy in a busy operational environment.
• Willingness and ability to work outside normal business hours when required to support recruitment activities, events and program demands.
• Class C Driver's Licence.
• Current Working with Children Check.
• Certified proof of right to work in Australia.

Full details of the selection criteria are available in the Position Description.

What We Offer

• A supportive, collaborative and innovative work environment.
• Opportunities to contribute to meaningful organisational goals.