Student Communications and Knowledge Management Officer

University of Wollongong; Wollongong City Council; Hybrid; AUD 86,000 - 97,000; Full time

Benefits offered by this job

17% superannuation

35-hour week

Flexible working

Generous leave entitlements

Purchased leave

Professional development

Job summary

The University of Wollongong (UOW) is seeking a Student Communications and Knowledge Management Officer to enhance the student experience by ensuring clear, accessible information across touchpoints. You will develop and maintain student-facing content, support campaigns, and empower frontline staff with reliable knowledge.

Based in the Student Frontline Service Unit, you will collaborate with diverse teams, publish content on digital channels and continuously improve information quality,

Qualifications

• Bachelor's degree or equivalent experience.
• Strong writing and editing skills for clear, student-centred content.
• Experience publishing or maintaining content across digital platforms.
• Excellent stakeholder engagement and collaboration with diverse subject matter experts.
• Strong organisational skills with ability to manage multiple priorities.

Responsibilities

• Create and maintain student-focused communications and knowledge content across digital platforms and channels.
• Develop clear, accessible and accurate information that supports students and frontline staff.
• Collaborate with stakeholders across the University to gather, validate and manage content.
• Drive continuous improvement by enhancing content quality, communication effectiveness and information discoverability.

Skills

Writing & editing

Content development

Stakeholder engagement

Organisation

Education

Bachelor's degree or equivalent experience

Job description

Make an impact at the University of Wollongong (UOW) - a purpose-driven institution ranked in the top 1% of universities globally.

About the Role

The Student Communications and Knowledge Management Officer plays an important role in enhancing the student experience by ensuring students can access clear, accurate and timely information throughout their university journey. Working across a range of digital communication and knowledge management channels, you will develop and maintain student-facing content, support communication campaigns, and help ensure frontline staff have access to the information they need to deliver exceptional service. This role contributes to a student-first approach by improving the quality, accessibility and effectiveness of communications and knowledge resources across the University.

Key responsibilities:

• Create and maintain student-focused communications and knowledge content across digital platforms and channels.
• Develop clear, accessible and accurate information that supports both students and frontline staff.
• Collaborate with stakeholders across the University to gather, validate and manage content.
• Drive continuous improvement by identifying opportunities to enhance content quality, communication effectiveness and information discoverability.

About the Team

The role sits within the Student Frontline Service Unit in the Student Services Division, a team dedicated to delivering a seamless and supportive experience across the student lifecycle. The team oversees AskUOW, current student communications, the Student CRM and the University's knowledge management resources. Working closely with stakeholders across UOW, the team ensures students receive consistent, reliable and timely information to help them make informed decisions and succeed in their studies.

What You'll Bring

• A bachelor's degree and relevant experience, or an equivalent combination of education and professional experience.
• Strong writing and editing skills, with the ability to create clear, accessible and student-centred content using plain English.
• Experience developing, publishing or maintaining content across digital communications, web or knowledge management platforms.
• Excellent stakeholder engagement skills and the ability to collaborate effectively with diverse subject matter experts.
• Strong organisational skills, attention to detail and the ability to manage multiple priorities while maintaining content accuracy and consistency.

Why Join UOW

• Competitive salary package including 17% superannuation
• 35-hour full-time work week supporting greater balance and flexibility
• Flexible working arrangements and family-friendly policies
• Generous leave entitlements including additional concession days over the Christmas-New Year period
• Purchased leave options to provide greater flexibility throughout the year
• Ongoing professional development and clear career progression opportunities

Role Details

• 2 positions available
• 1 x Continuing, Full-time position, 1 x Continuing, Part-time position (29 hours per week)
• Level 5: $85,682 - $96,898 (pro rata for part time) plus 17% superannuation
• Location: Wollongong Campus
• Hybrid working
• Restrictions on leave during peak periods may apply.
• Valid Australian work rights required. Visa sponsorship is not available.

Position Description

Closing Date:

Monday 2 November 2026, 11:55pm

Equity, Diversity & Inclusion

The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.

As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University's employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.

UOW's Values in Action framework is built around four core values: Thrive Together, Pursue Excellence, Be Accountable, and Lead with Integrity, which guide how we work, collaborate and support our community.