Student Recruitment Operations Coordinator

UOW Global Enterprises; Wollongong City Council; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Supportive work environment

Opportunities to contribute

Job summary

UOW College Australia is seeking a Student Recruitment Operations Coordinator to coordinate lead management, outreach activities and events at the Wollongong Campus. Reporting to Marketing, you will enhance lead follow-up and guide prospective students through the recruitment pipeline.

The role requires a diploma or bachelor’s degree in Business/Marketing or related experience, with strong CRM and communication skills. On-site work and occasional after-hours support are expected.

Qualifications

• Diploma or bachelor’s in Business or Marketing or equivalent experience.
• Experience in student recruitment and admissions processes.
• Experience coordinating outreach, events or engagement with schools or communities.
• Excellent written and verbal communication; confident presenting to groups.

Responsibilities

• Implement lead generation and engagement using StudentCRM and SugarCRM.
• Coordinate representation at high schools, expos and information sessions.
• Deliver outbound engagement to support prospective students and enrolments.
• Provide operational coordination for rostering, training and materials.
• Case-manage complex student enquiries from contact to resolution.
• Support recruitment projects, process improvements and reporting.
• Maintain knowledge of programs, admissions pathways and student support services.

Skills

CRM experience

Lead management

Events coordination

Outbound engagement

Data reporting

Interpersonal skills

Presentation skills

Education

Diploma or Bachelor in Business/Marketing

Tools

StudentCRM

SugarCRM

Job description

UOW College Australia is a wholly owned subsidiary of the University of Wollongong. Since 1988, we have been offering students alternative entry to UOW through university preparation courses. Our product offerings include Academic programs (Higher Education Diplomas and University Access Programs), English Programs, and Vocational programs.

Permanent full-time - 38 hours/week - on-site at Wollongong Campus

Student Recruitment Operations Coordinator

About the Role

This position coordinates student recruitment operations and supports conversion activity for UOW College, with a focus on lead management, outbound engagement, recruitment events, enquiry management and communications.

Reporting to the Marketing Manager and working closely with the Student Recruitment Officer, Communications and Digital Marketing Officer and Senior Digital Marketing Specialist, this role is central to strengthening student recruitment activity, improving lead follow-up and supporting prospective students through the recruitment pipeline.

Key Responsibilities:

• Implement lead generation, nurturing and engagement tactics using StudentCRM, SugarCRM and recruitment analytics.
• Coordinate and represent UOW College at high schools, careers expos, information sessions and major recruitment events.
• Deliver outbound engagement activity to support prospective students and drive enrolments.
• Provide operational coordination for outbound activity, including staff rostering, training, briefing materials and performance monitoring.
• Case manage complex student enquiries from initial contact through to resolution or appropriate referral.
• Support student recruitment projects, process improvement initiatives and reporting requirements as directed by the Marketing Manager.
• Maintain current knowledge of UOW College programs, admissions pathways and student support services.

Selection Criteria

The successful candidate will have:

• A diploma or bachelor's degree in a Business or Marketing-related discipline, and/or relevant professional experience in sales and marketing or student recruitment.
• Demonstrated knowledge of student recruitment, admissions processes, tertiary pathways and/or vocational education.
• Experience coordinating recruitment, outreach, sales, events or engagement activities with schools, communities, prospective students or key influencers.
• Excellent interpersonal, written communication and presentation skills, with confidence presenting to groups and engaging one-on-one.
• Experience using CRM systems, spreadsheets and databases to capture, analyse and report on lead, enquiry and recruitment activity.
• Strong organisational and analytical skills, with the ability to manage competing priorities, meet deadlines and maintain accuracy in a busy operational environment.
• Willingness and ability to work outside normal business hours when required to support recruitment activities, events and program demands.
• Class C Driver's Licence.
• Current Working with Children Check.
• Certified proof of right to work in Australia.

Full details of the selection criteria are available in the Position Description.

What We Offer

• A supportive, collaborative and innovative work environment.
• Opportunities to contribute to meaningful organisational goals.