Student Operations Officer

unimelb; City of Melbourne; On-site; AUD 87,000 - 100,000; Part time

Benefits offered by this job

17% superannuation

Benefits package including salary Sacr

Health and wellbeing programs

Professional development opportunities

Job summary

The University of Melbourne is seeking a part-time, 0.4-0.6FTE role in FEIT to support safe, hands-on learning in makerspaces and student spaces. You will gain practical operations, customer service and safety experience that complements your university studies.

You will deliver inductions, assist with equipment use and help clubs with budgeting and procurement, developing strong user experience and safety practices in a busy academic setting.

Qualifications

• Must be a current University of Melbourne coursework student and available for part-time hours during business hours.
• Strong interpersonal, written and verbal communication skills for diverse students and staff.
• Demonstrate a customer service mindset with experience in busy environments.
• Show enthusiasm for safe, hands-on work with tools and equipment in makerspaces or laboratories.
• Growth mindset and willingness to contribute ideas to improve processes, user experience and safety.

Responsibilities

• Support daily operations of workshops, makerspaces and student spaces with safe, accessible, efficient use.
• Provide front-line assistance, answer inquiries, guide users to training, tools and processes.
• Deliver inductions and makerspace training to build user capability and safety practices.
• Assist students, project subjects and clubs with equipment use, budgeting, procurement and basic risk assessments.
• Contribute to equipment checks, consumable management and process improvements to keep spaces reliable.

Skills

Customer service

Interpersonal communication

Written communication

Verbal communication

Safety awareness

Team collaboration

Education

Enrolled University of Melbourne coursework student

Job description

Role type: Part-time (0.4-0.6FTE); Fixed term for 2 years

Faculty: Engineering & Information Technology

Salary: UoM 5 - $86,943 - $99,864 p.a. plus 17% super

Hands-on makerspace and workshop role / build real-world operational and customer service skills / flexible part-time student position

Apply your University studies in a real makerspace environment and help peers learn safely and effectively.

Investing in you - 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne

We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity

In this part-time role, you will support safe, hands-on learning in FEIT's makerspaces and student spaces. You will gain practical operations, customer service and safety experience that complements your University studies.

What you will deliver:

• Support daily operations of workshops, makerspaces and informal student spaces, ensuring safe, accessible and efficient use.
• Provide front-line assistance, answering enquiries and guiding users to appropriate training, tools and processes.
• Deliver inductions and general makerspace training that build user capability and model safe work practices.
• Assist students, project subjects and clubs with equipment use, budgeting, procurement and basic risk assessments.
• Contribute to equipment checks, consumable management and process improvements that keep spaces reliable and welcoming.

You may be a great fit if you:

• Are a current University of Melbourne coursework student with capacity for part-time work during business hours.
• Bring strong interpersonal, written and verbal communication skills to collaborate with diverse students and staff.
• Demonstrate a customer service mindset and experience delivering high quality support in busy environments.
• Show enthusiasm for safe, hands-on work with tools, equipment and technical spaces such as makerspaces or laboratories.
• Display a growth mindset, contributing constructive ideas to improve processes, user experience and safety practices.
• Hold or be willing to obtain a valid Employee Working with Children Check for Victoria.

For further information please refer to the attached PD.

What we offer you!

• Build future financial security with 17% superannuation
• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning
• Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave and cultural leave
• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company
• Health and well-being services including a leading Employee Assistance Program

Your new team

You will join the Faculty of Engineering and Information Technology's Infrastructure team, supporting innovative teaching and research. The Workshop, Makerspaces and Engagement team enables safe, high quality, hands-on learning through well run technical spaces. You will work with passionate professionals and students, gaining practical experience in service delivery, operations and improvement.

Be Yourself

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.

We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process.

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff.

Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at [e-mail].

Application essentials:

You must have current valid work rights for