Student Management Support Analyst - Flexible Hours & Growth

TechnologyOne; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration package

Employee share plan

Salary packaging options

Purchase Leave program

Flexible hours

Free gym membership

LinkedIn Learning

Job summary

TechnologyOne (ASX: TNE) invites applications for a Support Analyst to join our Brisbane team, supporting our student management product. You will be the primary contact for customers to ensure a great experience post- onboarding, owning issues and guiding customers through resolutions.

You will troubleshoot customer use cases, create knowledge base articles to improve first-call resolution, and continually deliver a compelling customer experience.

Responsibilities

• Owning and resolving assigned product-related customer issues and questions in a timely manner.
• Understanding customer use cases, perform troubleshooting, and provide alternate solutions to customer issues.
• Creating knowledge base articles improves first call resolution and helps customers self-serve.
• Providing a compelling customer experience on every customer interaction to make our customers feel valued and important.
• TechnologyOne STM product experience would be preferred but not essential.
• Customer centric - as a customer service professional you have a passion to deliver a compelling customer experience at every interaction.
• Someone who loves dealing with people and is committed to providing an outstanding customer experience.

Job description

TechnologyOne (ASX: TNE) invites applications for a Support Analyst to join our Brisbane team, supporting our student management product. You will be the primary contact for customers to ensure a great experience post- onboarding, owning issues and guiding customers through resolutions.

You will troubleshoot customer use cases, create knowledge base articles to improve first-call resolution, and continually deliver a compelling customer experience.