Support Analyst - Property & Rating

TechnologyOne; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration package

Employee share plan

Salary packaging options

Purchase Leave program (up to 10 days)

Vibrant culture—awards and events

Flexible hours

Free gym membership or on-site gym

Volunteer leave (2.5 days)

Free breakfast and coffee on-site

Access to LinkedIn Learning and career

Job summary

TechnologyOne is seeking a Support Analyst to join our Brisbane team, focusing on Property & Rating customers. You will be the primary contact after onboarding, resolve issues, troubleshoot use cases, and help customers self-serve with knowledge base articles.

Experience with Property and Rating systems such as Land Information or Rates Accounting is valued. We value customer-centric service and deliver a compelling experience in every interaction.

Qualifications

• Own and resolve assigned Property and Rating customer issues promptly.
• Perform troubleshooting and provide alternative solutions to customer issues.
• Create knowledge base articles to improve first call resolution.
• Deliver a compelling customer experience on every interaction.

Responsibilities

• As a Support Analyst, be the primary contact for Property & Rating customers post onboarding.
• Own and resolve assigned Property and Rating related customer issues in a timely manner.
• Understand customer use cases, perform troubleshooting and propose solutions.
• Create knowledge base articles to improve self-serve options for customers.
• Provide a customer-centric experience in every interaction.

Job description

Support Analyst - Property & Rating

At TechnologyOne we are focused on delivering customer-driven, innovative ERP software that transforms our customers' business and makes their lives simple. TechnologyOne is an industry leader in culture, leadership, and strategy. We are recognised as an Employer of Choice, and for innovative learning and onboarding solutions. Our aim is to attract passionate, capable, and innovative people. Does this sound like you?

We're looking for a Support Analyst to join our Brisbane-based team and focus on our Property and Rating customers. TechnologyOne Property & Rating (P&R) combines powerful autonomous intelligence for data management with a high-performing revenue engine for billing and regulatory management to meet customer and community needs. P&R delivers a complete approach to managing community consultation as part of development submissions, billing and revenue collection, eService provision, mobile solutions for field officers, rates calculation modelling.

What you'll be doing…

• As a Support Analyst (Property and Rating), you will be the primary contact for our customers to ensure a great experience post product onboarding.
• Owning and resolving assigned Property and Rating related customer issues and questions in a timely manner.
• Understanding customer use cases, perform troubleshooting, and provide alternate solutions to customer issues
• Creating knowledge base articles improve first call resolution and help customers self-serve
• Providing a compelling customer experience on every customer interaction to make our customers feel valued and important.
• Property and Rating systems experience, such as Land Information or Rates Accounting systems, or similar local government business systems.
• TechnologyOne product experience would be preferred but not essential
• Customer centric - as a customer service professional you have a passion to deliver a compelling customer experience at every interaction. You thrive on taking a solution-based approach when analysing and resolving complex customer issues
• Someone who loves dealing with people and is committed to providing an outstanding customer experience.

Why Join us?

TechnologyOne is proud to be an Equal Opportunity Employer who values diversity and an inclusive workplace. We aim to recruit a diverse range of people with a diverse range of talents to help us deliver on our mission to better our community. Our core values and culture unleash the boundless potential of creativity, innovation and the entrepreneurial spirit within our people. When you experience Life at TechnologyOne you'll see that our team enjoys an extensive array of benefits, including foundation charity activities, which all cultivate a vibrant workplace our people are very proud to be involved with.

Benefits…

• Competitive remuneration package
• Access to our industry leading employee share plan
• Salary packaging options
• Up to 10 days of additional leave via our Purchase Leave program
• Amazing Culture: 8 x Australian Business Awards "Employer of Choice" winner
• We love our team events & celebrate diversity
• Flexible hours: we are family-friendly and value life outside of work
• Free gym membership in your region (or, if you are located at HQ, we have a new state of the art Gym onsite, exclusive and available 24/7).
• Additional 2.5 days of leave per year dedicated to volunteering at a charity of your choice
• Free breakfast and coffee on-site
• Accelerate your growth with full access to LinkedIn Learning and a clear career framework that maps your path to success.

Who we are…

At TechnologyOne (ASX: TNE), we're more than Australia's largest top 50 ASX enterprise SaaS company; we're a team driven by purpose! Our global SaaS ERP solution powers over 1,300 leading organisations, including government, education, health, and financial services. We take full responsibility for delivering outcomes - reducing time, cost, and risk; therefore, our customers can focus on what matters most. For over 38 years, we've been helping communities and organisations thrive by making life simple through innovative technology. Ready to make a real difference? Join us and help shape the future of enterprise technology while building a career that matters.