Student Lifecycle Operations Specialist

Illawarra Rugby League; Wollongong City Council; Hybrid; AUD 86,000 - 97,000; Full time

Benefits offered by this job

17% superannuation

35-hour full-time week

Flexible working arrangements

Professional development opportunities

Job summary

The University of Wollongong invites applications for a Student Operations Officer based at Wollongong Campus. This role supports enrolment, progression, completion and graduation workflows, ensuring accuracy and regulatory compliance across student services.

You will work with Faculties, AskUOW and other stakeholders to deliver high-quality student administration, analysis and reporting, while providing expert guidance and maintaining a student-centred service mindset.

Qualifications

• Experience in student enrolment, progression and graduation processes.
• Strong data handling and reporting skills.
• Knowledge of university policies and regulatory requirements.
• Excellent stakeholder liaison and communication.
• Ability to manage multiple priorities with attention to detail.

Responsibilities

• Coordinate and deliver student lifecycle processes including enrolment, academic progression, results release, completion and conferral activities.
• Monitor student cohorts and prepare reporting to support compliance with University policies and external regulatory requirements.
• Undertake quality assurance activities and contribute to continuous improvement initiatives that enhance the accuracy and effectiveness of student administration processes.
• Provide expert advice and support to Faculties and University stakeholders on student operations matters, building strong relationships and a culture of excellent service.

Skills

Student administration

Data analysis

Stakeholder management

Attention to detail

Communication

Prioritisation

Education

Experience in higher education administration

Job description

The University of Wollongong invites applications for a Student Operations Officer based at Wollongong Campus. This role supports enrolment, progression, completion and graduation workflows, ensuring accuracy and regulatory compliance across student services.

You will work with Faculties, AskUOW and other stakeholders to deliver high-quality student administration, analysis and reporting, while providing expert guidance and maintaining a student-centred service mindset.