Student Housing Operations Lead

DFJ Management Pty Ltd; Gold Coast City; On-site; AUD 90,000 - 95,000; Full time

Benefits offered by this job

Salary range $90,000–$95,000 per year

Multi-site exposure across two Gold Co

Professional development opportunities

Job summary

DFJ Management Pty Ltd is a Gold Coast–based accommodation operator specialising in managed student and serviced accommodation. We operate two communities—University Square in Parkwood and Varsity Shores in Robina—serving Griffith University and Bond University with 200+ furnished rooms.

We seek an experienced Accommodation Operations Manager to lead day-to-day operations across the portfolio, ensuring a high-quality guest experience, operational efficiency, and compliance with regulations.

Qualifications

• Diploma or higher qualification in Hospitality Management, Accommodation Management, Business, Tourism, or a related discipline, or minimum three years of relevant full-time experience.
• Experience managing daily operations of accommodation establishments (student accommodation, serviced apartments, hostels, or similar).
• Strong guest service orientation with proven complaint resolution capability.
• Ability to supervise staff and coordinate external contractors.
• Excellent organisational and time-management skills; willingness to work early, late, and weekend shifts.

Responsibilities

• Direct and oversee reservation, reception, check-in/check-out, and housekeeping across all properties.
• Manage daily operations including occupancy planning, room allocation, guest onboarding, and resident support.
• Coordinate housekeeping schedules, cleaning contractors, linen services, and room turnover.
• Supervise front desk, housekeeping, and maintenance personnel; allocate daily tasks and monitor performance.
• Oversee maintenance coordination and liaise with external trade contractors.
• Ensure compliance with Residential Tenancies and Rooming Accommodation Act 2008 (Qld) and health, safety, and workplace regulations.
• Plan resident orientation, community engagement, and student support initiatives.
• Manage guest and resident complaint resolution and service recovery.
• Monitor quality standards across accommodation presentation, cleanliness, and service delivery.
• Prepare operational reports and manage handovers between shifts.
• Support after-hours and emergency response coordination.

Education

Diploma or higher qualification in Hospitality Management/Accommodation Management/Business/Tourism or related discipline

Tools

Property management software (Reapit, RMS, Cloudbeds, Newbook)

Job description

DFJ Management Pty Ltd is a Gold Coast–based accommodation operator specialising in managed student and serviced accommodation. We operate two communities—University Square in Parkwood and Varsity Shores in Robina—serving Griffith University and Bond University with 200+ furnished rooms.

We seek an experienced Accommodation Operations Manager to lead day-to-day operations across the portfolio, ensuring a high-quality guest experience, operational efficiency, and compliance with regulations.