Student Housing Customer Service Manager

Unilodge; New South Wales; On-site; AUD 70,000 - 90,000; Full time

Job summary

UniLodge is seeking a Customer Service Manager to lead resident-focused services across our properties in Australia. The role is full-time, Monday to Friday, based on-site, with a focus on wellbeing, community engagement, and efficient admin operations.

You will build strong ties with university support services, manage day-to-day tasks, and contribute to a positive, safe living environment for students, while ensuring financial performance and overall property presentation.

Qualifications

• Unrestricted work rights in Australia.
• National Police Check (within last 3 months).
• Working with Children Check.
• First Aid & CPR Certificate (or willingness to obtain).

Responsibilities

• Provide exceptional service to internal customers and associated organisations.
• Maintain and build trusted relationships with university support services.
• Be an active member of the emergency response team during shifts.
• Manage day-to-day administrative operations.
• Build and maintain relationships with investors, housing bodies and learning institutions.
• Oversee apartments including inspections and maintenance requests.
• Manage the property's financial performance.
• Maintain property cleanliness and presentation.

Skills

Customer service

Communication skills

Team player

Administrative skills

Emergency response awareness

MS Office

Tools

MS Office

Job description

UniLodge is seeking a Customer Service Manager to lead resident-focused services across our properties in Australia. The role is full-time, Monday to Friday, based on-site, with a focus on wellbeing, community engagement, and efficient admin operations.

You will build strong ties with university support services, manage day-to-day tasks, and contribute to a positive, safe living environment for students, while ensuring financial performance and overall property presentation.