Student Housing Customer Experience Manager

UniLodge Living Group; Coffs Harbour City Council; On-site; AUD 65,000 - 85,000; Full time

Job summary

UniLodge Living Group is seeking a Customer Service Manager to lead resident support and operations across our student properties on a full-time, Monday to Friday roster. You will deliver exceptional service, build strong campus partnerships, and manage day-to-day admin, property upkeep, and financial performance while fostering a positive, inclusive living environment for students.

Join a supportive team culture that emphasizes wellbeing, community, and professional development within

Qualifications

• Unrestricted work rights in Australia.
• National Police Check completed within last 3 months.
• Working with Children's Check.
• First Aid & CPR Certificate (or willingness to obtain).

Responsibilities

• Provide exceptional service to all internal customers and associated organisations
• Maintain and build trusted relationships with University support services across campus to ensure the wellbeing of students
• Be an active member of the emergency response team during shift times and after-hours
• Manage the day-to-day administrative operations
• Build and maintain relationships with each key stakeholder group (investors, university housing bodies, key learning institutions)
• Ongoing management of the apartments including inspections and maintenance requests
• Manage the property’s financial performance
• Maintain the property to the highest level of cleanliness and presentation

Job description

UniLodge Living Group is seeking a Customer Service Manager to lead resident support and operations across our student properties on a full-time, Monday to Friday roster. You will deliver exceptional service, build strong campus partnerships, and manage day-to-day admin, property upkeep, and financial performance while fostering a positive, inclusive living environment for students.

Join a supportive team culture that emphasizes wellbeing, community, and professional development within