Resident Experience & Team Growth Manager

Unilodge; City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Inclusive culture

Voice in forums

Team events & social initiatives

Travel privileges with Essence Hotels/

Referral rewards up to $1,000

Job summary

UniLodge Melbourne City is seeking a Customer Service Manager to lead resident services in a fast-paced student living environment. You will manage enquiries, support recruitment and training, and oversee tenancy check-ins and check-outs to ensure a high standard of service.

The role focuses on creating a safe, inclusive community for residents, with an emphasis on wellbeing, accountability, and collaboration across teams in a on-site Melbourne setting.

Qualifications

• Essential skills and attributes include passion for people and a reliable work ethic.
• Strong communication skills - verbal and written.
• Excellent organisation and problem solving abilities.
• Ability to work autonomously and in a team.
• First Aid & CPR or willingness to obtain.

Responsibilities

• Assist residents with enquiries related to residency, studies, general needs and wellbeing.
• Support recruitment and delivery of training and development opportunities for the team.
• Provide timely feedback to direct reports on performance in a professional manner.
• Maintain accurate accounting of resident accounts for rental and sundries.
• Complete check-in and check-out processes for residents at tenancy start and end.

Skills

People skills

Communication

Organization

Problem solving

Autonomy

Teamwork

First Aid/CPR

Job description

UniLodge Melbourne City is seeking a Customer Service Manager to lead resident services in a fast-paced student living environment. You will manage enquiries, support recruitment and training, and oversee tenancy check-ins and check-outs to ensure a high standard of service.

The role focuses on creating a safe, inclusive community for residents, with an emphasis on wellbeing, accountability, and collaboration across teams in a on-site Melbourne setting.