Student Financial Aid & Services Advisor

UOM University of Melbourne; City of Melbourne; On-site; AUD 87,000 - 100,000; Full time

Benefits offered by this job

17% superannuation

Salary packaging

Health and wellbeing programs

Professional development opportunities

Discounted services

Job summary

The University of Melbourne is seeking a Financial Aid Advisor on a 12-month fixed-term contract to support students seeking financial assistance and coordinate arrival services. You will assess loan applications, manage enquiries, and liaise with external contractors to ensure smooth delivery of services.

In this collaborative team, you will contribute to service redesign, maintain accurate information across channels, and use Salesforce and Microsoft 365 tools daily.

Qualifications

• Experience in university student services or lending environments.
• Strong organisational skills and attention to detail.
• Ability to apply privacy and confidentiality in record-keeping.

Responsibilities

• Assess student loan and hardship grant applications, ensuring accurate eligibility decisions and timely processing of payments.
• Engage directly with students via appointments and enquiries, triaging cases and referring to specialist services.
• Oversee day-to-day delivery of arrival services, liaising with external contractors and stakeholders.
• Maintain accurate service information and templates across channels (Salesforce, Teams, web content).
• Contribute to service improvement initiatives and digital uplift projects.

Skills

Organisational skills

Attention to detail

Privacy & confidentiality

Education

Tertiary qualification in a relevant discipline

Tools

Salesforce

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The University of Melbourne is seeking a Financial Aid Advisor on a 12-month fixed-term contract to support students seeking financial assistance and coordinate arrival services. You will assess loan applications, manage enquiries, and liaise with external contractors to ensure smooth delivery of services.

In this collaborative team, you will contribute to service redesign, maintain accurate information across channels, and use Salesforce and Microsoft 365 tools daily.