Student Enquiries Assistant — Admissions Support

University of New South Wales; Penrith City Council; On-site; AUD 52,000 - 61,000; Part time

Job summary

University of New South Wales invites applications for the Enquiries Assistant (Current UNSW Student Opportunity). This casual administration role supports Future Student Recruitment by handling enquiries through phone, web, email, and web chat, while ensuring high-quality customer service and KPI targets.

Reporting to the Enquiry Team Lead, you will maintain enquiry records, stay updated on policies, and contribute to conversion campaigns with a guided script.

Qualifications

• MUST be a current UNSW student to apply.
• Strong written and verbal communication skills.
• Proficient with MS Office and CRM basics.

Responsibilities

• Provide accurate and timely information to prospective students and stakeholders via all channels.
• Hit individual and team KPIs and uphold SLA commitments.
• Maintain up-to-date records of enquiries in the UNSW CRM.
• Stay current with University policies related to prospective student enquiries.

Skills

Advanced communication

Computer literacy

High-volume work

Team player

UNSW values

Health & safety awareness

Tools

Microsoft Office

UNSW CRM

Job description

University of New South Wales invites applications for the Enquiries Assistant (Current UNSW Student Opportunity). This casual administration role supports Future Student Recruitment by handling enquiries through phone, web, email, and web chat, while ensuring high-quality customer service and KPI targets.

Reporting to the Enquiry Team Lead, you will maintain enquiry records, stay updated on policies, and contribute to conversion campaigns with a guided script.