Admissions Enquiries Specialist

University Of New South Wales; Sydney; On-site; AUD 30,000 - 47,000; Part time

Job summary

University of New South Wales invites applications for the Enquiries Assistant (Current UNSW Student Opportunity). This casual administration role supports Future Student Recruitment by handling enquiries through phone, web, email, and web chat, while ensuring high-quality customer service and KPI targets.

Reporting to the Enquiry Team Lead, you will maintain enquiry records, stay updated on policies, and contribute to conversion campaigns with a guided script.

Responsibilities

• Handle enquiries through phone, web, email and web chat.
• Maintain accurate enquiry records and stay updated on policies.
• Contribute to conversion campaigns using a guided script.
• Provide high-quality customer service and meet KPI targets.

Job description

University of New South Wales invites applications for the Enquiries Assistant (Current UNSW Student Opportunity). This casual administration role supports Future Student Recruitment by handling enquiries through phone, web, email, and web chat, while ensuring high-quality customer service and KPI targets.

Reporting to the Enquiry Team Lead, you will maintain enquiry records, stay updated on policies, and contribute to conversion campaigns with a guided script.