Student and Education Digital Experience Lead
Macquarie University
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Job summary
Macquarie University Information Technology seeks a senior digital product leader to guide the student and education experiences end-to-end. You will shape the Student Experience roadmap, manage domain backlog, and align delivery with university priorities, architecture and security standards.
Leading cross-functional teams, you will translate insights into prioritised initiatives with measurable impact. You will partner with platform owners, architects, and cyber/service-management groups,
Qualifications
- Tertiary qualifications or equivalent experience in technology, business, service design, product management, or related field.
- Experience leading student-focused digital experiences in higher education.
- Knowledge of student services and academic domain including enrolment, learning, and student portals.
- Competency with Salesforce CRM, AMIS, MyAcademic and eStudent portals, iLearn LMS and Service Connect.
- Capabilities in strategic planning, portfolio management, and demand management with evidence-based decisions.
- Experience in Agile, product, and DevSecOps environments with cross-functional collaboration.
- Data literacy and ability to derive actionable insights and apply AI opportunities responsibly.
- Strong leadership, facilitation and communication skills for executive stakeholders and governance.
Responsibilities
- Guide the student and education digital experience end to end.
- Develop and maintain the Student Experience roadmap and backlog.
- Coordinate demand across domain view and prioritise work across teams.
- Lead capability uplift across product, Agile, DevSecOps, analytics, design and change practices.
- Report domain performance and benefits through governance forums.
- Progress adoption of AI-enabled capabilities with governance.
Skills
Education
Tools
Job description
Senior Contract Salary Package 2 Year Fixed-term Contract Macquarie University, Wallumattagal Campus
Reporting to the Chief Information and Digital Officer, you will guide the student and education digital experience end to end. Your focus will include: Developing and maintaining the Student Experience roadmap, domain backlog and prioritisation approach, aligned to business priorities, service outcomes and strategic objectives. Coordinating demand through a single domain view, so work is prioritised and routed appropriately across experience teams, platform teams, project delivery pathways and operational improvement activity. Guiding your team and dedicated development capability to deliver a prioritised backlog of improvements, with attention to backlog health, sequencing, dependencies, delivery predictability and value realisation. Translating student insights, service performance information and journey pain points into prioritised initiatives with measurable outcomes. Partnering with Platform Owners, Architects, and the Cyber, Service Management, Data and AI functions so student experiences make best use of enterprise platforms, reusable capabilities and architectural standards, with security considered from the earliest stages of planning and design. Progressing the responsible adoption of AI-enabled capabilities across the domain, with appropriate governance and oversight. Using customer, service, operational and business data to establish meaningful performance measures, generate actionable insights and monitor digital adoption, product performance and benefits. Reporting domain performance, delivery confidence, adoption, risks, benefits and priorities through Quarterly Business Reviews and other governance forums. Guiding the transition from project-based delivery to enduring product and experience-team ownership, including capability uplift across product, Agile, DevSecOps, analytics, design and change practices.
Macquarie University Information Technology (MQ IT) embraces the university mission to be bold, distinctive, progressive, and transformational. Information Technology is a trusted business partner with an ethos of service, and we pride ourselves in the application of a strong collaborative partnership approach to transformation across the University. We strive for the efficient provision of services to better support the areas where we should be unique across the education, research, and health portfolios within the University.
You are an experienced digital, product or service leader with a strong understanding of the higher education sector, university environments and the student experience, with an appreciation of academic and education contexts. You are confident engaging in technical conversations and skilled at building effective relationships across various stakeholders, academic colleagues, platform teams, and multidisciplinary teams.
- Relevant tertiary qualifications or equivalent professional experience in technology, business, service design, product management, enterprise architecture, transformation, management or a related field.
- Experience leading student-focused digital experiences within higher education, translating student needs, business priorities and service outcomes into roadmaps, backlogs and continuous improvement initiatives.
- Well-developed knowledge of student services, and ideally the academic and education domain, including enrolment, learning and teaching, communications and student portals.
- Demonstrated technical competency with student-facing platforms such as Salesforce CRM, Academic Management Information System (AMIS), MyAcademic and eStudent portals, iLearn Learning Management Systems and Service Connect, with domain-specific understanding.
- Capability in strategic planning, investment prioritisation, portfolio management and demand management, including balancing competing priorities and making evidence-based decision making.
- Experience leading or working within Agile, product and DevSecOps environments, embedding continuous improvement, cross-functional collaboration, delivery discipline and secure-by-design practices.
- Data literacy and evaluative capability, including establishing meaningful performance measures, generating actionable insights and applying them to improve experience and service performance, together with the ability to identify and apply AI and emerging technology opportunities responsibly.
- Strong leadership, facilitation and communication skills, including guiding multidisciplinary teams, enabling organisational change, building capability, and conveying complex information clearly to executive stakeholders and governance forums.
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today. We rank amongst the top employers in the Australian Workplace Employers Index.
- Flexible, hybrid work arrangements
- Subsidised onsite parking options
- Extensive training and professional development programs
- Onsite childcare facilities to support working parents
- Onsite vacation care during school holidays
- Discounted health insurance
- Subsidised membership at our Sport & Aquatic Centre
- Access to an Employee Assistance Program for free and confidential support
- Convenient onsite GP, imaging, and physiotherapy clinics
- Pre-Employment Checks
6th November at 11.59 PM AEST.
Applications Close: 06/11/2026 11:59 PM
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.
At Macquarie University, our human equation for success is You to the Power of Us. It's an invitation for you to bring your passion and purpose to a campus powered by human collaboration, and where the potential of every person multiplies our ability to achieve remarkable things. Hear from our Vice Chancellor Bruce Dowton. Our values - Collective Ambition, Purposeful Collaboration, Bold Innovation, and Genuine Care - are at the heart of everything we do and by living our values, we unlock the true potential of You to the Power of Us. Our values guide how we work, lead and support one another. We know Macquarie is at its best when we live our values every day.
Our Diversity, Inclusion and Belonging Framework 2024-2028 and our Flexible Work approach support Macquarie's vision by building a community where everyone truly feels safe and like they belong. We acknowledge the richness of each
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