Knowledge Specialist
Macquarie University
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Benefits offered by this job
Job summary
Macquarie University is hiring a Knowledge Specialist – Research Program to design the knowledge environment for the Research Program, including frameworks, taxonomies, repositories and content for researchers, staff, industry and partners.
You will develop knowledge management plans, build SharePoint knowledge bases, publish knowledge articles, and train teams while coordinating across a diverse program to ensure assets remain current and accessible.
Qualifications
- Tertiary qualifications in Information Management, Research Management, or related discipline, with equivalent experience also considered.
- Hands-on capability with SharePoint, knowledge bases, and content management systems, including search optimisation and UX testing.
- Proven track record creating, editing, and publishing knowledge articles, guidance materials and templates for varied audiences.
- Experience working with subject matter experts and stakeholders in complex or matrixed environments.
- Well-developed reporting, project coordination, and stakeholder engagement capability, including governance papers.
- Ability to combine planning with day-to-day operational delivery, plus experience facilitating workshops or communities of practice.
Responsibilities
- Develop and implement the Research Program Knowledge Management Plan.
- Build and maintain SharePoint knowledge repositories, knowledge bases, FAQs, templates and guidance materials.
- Draft, edit, curate and publish knowledge articles, research insights, lessons learned, methodologies and resources.
- Gather content from researchers and subject matter experts, translating complex information into plain-language content.
- Maintain knowledge article trackers and publication schedules, monitor milestones, risks and deliverables.
- Conduct content reviews and audits so knowledge assets remain current, accurate and useful.
- Test and refine search functionality (AI), keywords, and user experience.
- Facilitate workshops and stakeholder engagement meetings as required.
- Provide training to lift knowledge management capability across the program.
- Advance continuous improvement and wider adoption of knowledge management practice.
Skills
Education
Tools
Job description
- Casual opportunity - Service Improvement Program - $74.36 per hour (HEW 8) + 25% casual loading + 12% super - Enjoy a vibrant on-campus location, close to public transport Shape how research knowledge is captured, curated and reused – and see your work applied at scale In this role, you will design the knowledge environment for Macquarie University's Research Program – the frameworks, taxonomies, repositories, and content that make evidence, methodologies and lessons learned genuinely accessible to researchers, professional staff, industry and community partners. Reporting to the Research Program Manager within Service Improvement, you will work across a program that brings diverse expertise into one place. If you enjoy moving between design and practical delivery – this role offers real scope to make a difference.
As Knowledge Specialist – Research Program, you will:
- Develop and implement the Research Program Knowledge Management Plan
- Build and maintain SharePoint knowledge repositories, knowledge bases, FAQs, templates and guidance materials
- Draft, edit, curate and publish knowledge articles, research insights, lessons learned, methodologies and research resources
- Gather content from researchers and subject matter experts, translating complex information into accessible, plain-language content
- Maintain knowledge article trackers and publication schedules, and monitor milestones, risks, issues and deliverables against knowledge management plans
- Conduct content reviews and audits so that knowledge assets remain current, accurate and useful
- Test and refine search functionality (AI), keywords, and user experience
- Facilitate workshops and stakeholder engagement meetings, as required
- Provide training to lift knowledge management capability across the program
- Advance continuous improvement and wider adoption of knowledge management practice
Service Improvement partners across the University to deliver programs that change how our people work. The Research Program brings together researchers and professional staff to generate, translate and apply knowledge – and this role makes certain that knowledge endures well beyond any single project.
You are an experienced knowledge or information management practitioner who is as comfortable analysing content and building knowledge capability. You translate complexity into clarity, you know your way around SharePoint, and you build credibility quickly with researchers and senior stakeholders in busy, evolving environments.
- Tertiary qualifications in Information Management, Research Management, or a related discipline, with equivalent experience also considered
- Demonstrated hands‑on capability with SharePoint, knowledge bases, and content management systems, including search optimisation and user experience testing
- Proven track record creating, editing, and publishing knowledge articles, guidance materials and templates for varied audiences
- Experience working with subject matter experts and stakeholders in complex or matrixed environments
- Well‑developed reporting, project coordination, and stakeholder engagement capability, including preparation of papers for governance forums
- Capacity to combine plan with day‑to‑day operational delivery, alongside experience facilitating workshops, training, or communities of practice
For enquiries, or a confidential conversation about the role please contact Swati Srivastava, Head of Commercial at swati.srivastava@mq.edu.au
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page. At Macquarie University, our human equation for success is You to the Power of Us. It’s an invitation for you to bring your passion and purpose to a campus powered by human collaboration, and where the potential of every person multiplies our ability to achieve remarkable things. See how we make it happen Hear from our Vice Chancellor Bruce Dowton
Our values guide how we work, lead and support one another. We know Macquarie is at its best when we live our values every day. Fostering Belonging Our Diversity, Inclusion and Belonging Framework 2024-2028 and our Flexible Work approach support Macquarie’s vision by building a community where everyone truly feels safe and like they belong. We acknowledge the richness of each individual’s identity and the potential that brings. This diversity amplifies You to the Power of Us and creates an inclusive environment that leads to better outcomes for all. Through a nurturing and fair environment, we are a workplace that enables you to balance both your personal needs and professional goals.
When you join Macquarie University, you gain access to a supportive, flexible workplace designed to help you thrive.
- Flexible, hybrid work arrangements
- 17% Superannuation
- Subsidised onsite parking options
- Extensive training and professional development programs
- Onsite childcare facilities to support working parents
- Onsite vacation care during school holidays
- Discounted health insurance
- Subsidised membership at our Sport & Aquatic Centre
- Access to an Employee Assistance Program for free and confidential support
- Convenient onsite GP, imaging, and physiotherapy clinics
Just 15km from Sydney’s CBD and with access to Australia’s only dedicated university metro station, our Wallumattagal Campus in Macquarie Park offers a vibrant and inspiring place to work—right in one of the world’s greatest cities. Take a look at our campus
Join a workplace that's inclusive, outcome-focused and driven by shared purpose.
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