Student Advocacy and Support Manager

Slade Group; Brisbane; On-site; AUD 110,000 - 150,000; Full time

Job summary

Slade Group is seeking a seasoned leader to manage the Student Advocacy and Support (SAS) team at UQU. The role emphasizes trauma-informed practice, strong interpersonal skills, and effective leadership in a complex clinical environment.

You will oversee triage, case management, risk assessment and reflective practices while collaborating with legally and welfare professionals to support 60,000 students across academic, visa, employment and welfare matters.

Qualifications

• Experience in triage, case management, risk assessment and reflective practices.
• Experience managing a multidisciplinary team across legal, migration, academic and welfare disciplines.
• Ability to translate service and student data into meaningful impact reporting.
• Trauma-informed practice and cultural sensitivity are essential.
• Budgeting and financial advice for operational priorities.
• Not-for-profit or university setting experience is highly regarded.

Responsibilities

• Lead the Student Advocacy and Support (SAS) team and drive uplift and key process improvements.
• Shape the future of student support and collaborate with leadership.
• Guide staff through complex and sensitive casework and uplift workflows and reporting frameworks.
• Partner with external welfare and wellbeing services to support student groups.

Skills

Triage & case management

Trauma-informed practice

Leadership in complex environments

Budgeting & financial advice

Data reporting & impact

Multidisciplinary team leadership

Education

Tertiary qualifications in welfare

Job description

Student Advocacy and Support Manager

About The Role

An opportunity has arisen to lead the Student Advocacy and Support (SAS) Team at UQU. You'll be successful in this role if you bring a commitment to trauma-informed practice, strong interpersonal skills and sound leadership that thrives in a complex clinical environment.

UQU is looking for an experienced leader to join as Manager of Student Advocacy and Support (SAS) team, someone with professional expertise in triage, case management, risk assessment and reflective practices. You will bring a culturally sensitive and intersectional approach aligned with best practice to support some of the University’s most vulnerable student groups.

This is an exciting time to join SAS. Following a recent service review, you'll work alongside leadership to drive the uplift, implement key process improvements and help shape the future of student support at UQU.

You’ll take ownership of SAS, UQU's independent and confidential support services providing free assistance to UQU's 60,000 students across academic, legal, visa, employment, and welfare matters.

Under your leadership, you will collaboratively work with a multidisciplinary team of legal professionals, migration agents, academic advocates, and human services staff.

As the manager, you will work closely with external welfare and wellbeing services, guiding staff through complex and sensitive casework, and contribute to uplifting SAS’s workflows and reporting frameworks – making this a role a real opportunity to shape the future of student support at UQU.

About you

• Tertiary qualifications and/or extensive relevant experience in social work, psychology, human services, or a related welfare discipline. Experience in law or management is highly regarded.
• Experience managing a multidisciplinary team across legal, migration, academic and welfare disciplines, ideally in a not-for-profit or university setting
• Sound understanding of case management, mental health, and support for vulnerable or at-risk groups
• Demonstrated resilience and judgement in a high-pressure environment with competing priorities and sensitive casework
• Experience developing budgets and financial advice for operational priorities
• Ability to translate service and student data into meaningful impact reporting

To Learn More, contact:

Andrew Barr
Practice Lead – Education
Slade Group
Ph: 0400762***
Email: *****@sladegroup.com.au