Senior Case Manager, Student Safety and Wellbeing

The Australian National University; Canberra; On-site; AUD 121,359 - 129,772; Full time

Job summary

A prominent Australian university is seeking a Senior Case Manager for Student Safety and Wellbeing. In this full-time role, you will lead a team providing trauma-informed care to students affected by gender-based violence and other challenges. Ideal candidates will possess a relevant qualification in Social Work, Psychology, or Counselling, along with experience in student support settings. Competitive salary package of $121,359 - $129,772 per annum plus superannuation is offered. Applications close on 1 February 2026.

Qualifications

• Relevant qualifications in Social Work, Psychology or Counselling.
• Formal training/experience in supporting people affected by gender-based violence or willingness to undertake further training.
• Experience leading a team of practitioners in sensitive and complex student support contexts (preferred).

Responsibilities

• Provide leadership to a team of practitioners supporting students.
• Coordinate responses to student disclosures and contribute to the university's response.
• Advise staff in complex cases, maintaining confidentiality and ethical practice.

Skills

Leadership

Trauma-informed care

Culturally responsive care

Education

Relevant qualifications in Social Work, Psychology or Counselling

Job description

Overview

Senior Case Manager, Student Safety and Wellbeing at The Australian National University. Classification: ANU Officer 8 (Specialist). Salary package: $121,359 - $129,772 per annum plus 17% superannuation. Terms: Full-time, Continuing. Closing date: 1 February 2026, 11:55 PM (AEDT).

The Team

The Student Safety and Wellbeing team supports the health, safety and overall wellbeing of students. Case Managers operate from person-centred and trauma-informed practice frameworks, ensuring students are treated with dignity and respect and receive confidential services to empower them to make choices and connect with others. The team coordinates responses to student disclosures of sexual misconduct and other harmful behaviours and supports the university response to student critical incidents, with a goal to create a safe, inclusive, and supportive environment where all students feel heard and empowered to thrive.

The Person

You will hold relevant qualifications in Social Work, Psychology or Counselling, and have undertaken formal training and/or experience in supporting people affected by gender-based violence or willingness to undertake further training. Ideally, you bring experience leading a team of practitioners who support individuals affected by harmful behaviours, including sexual misconduct, gender-based violence, and who present with complex and sensitive needs.

In this role, you’ll guide staff working with a diverse student population. This includes students navigating issues such as cultural adjustment, isolation, academic pressure, financial stress, housing insecurity, visa-related concerns, and the unique challenges experienced by students. Your leadership will help ensure trauma-informed, culturally responsive, and student-centred care across the service. As part of our diverse Health and Wellbeing teams, you will help make a positive impact on the lives of students.

The Division

The University Experience Division is within the Deputy Vice-Chancellor (Academic) Portfolio. It provides a range of support, enrichment, and advisory services to help students achieve their university education goals, supporting students on and off campus, undergraduate and post-graduate, from diverse backgrounds.

Responsibilities

• Provide leadership to a team of practitioners supporting students affected by gender-based violence and other harmful behaviours, ensuring trauma-informed, culturally responsive, and student-centred care.
• Coordinate responses to student disclosures and contribute to the university’s response to critical incidents.
• Advise and support staff in complex cases, maintaining confidentiality and ethical practice.

Qualifications

• Relevant qualifications in Social Work, Psychology or Counselling.
• Formal training/experience in supporting people affected by gender-based violence or willingness to undertake further training.
• Experience leading a team of practitioners in sensitive and complex student support contexts (preferred).

Application information

To apply for this role please visit the official ANU Jobs website to download the Position Description and Selection Criteria: ANU Jobs. Applications should include:

• A statement addressing the selection criteria.
• A current curriculum vitae (CV) including names and contact details of at least three referees.
• Other documents, if required.

Applications which do not address the selection criteria will not be considered.

Please note: The successful candidate must have rights to live and work in Australia and will be required to undergo a background check. An offer of employment is conditional on satisfactory results.

Contact and Diversity

For further information please contact Beatrice Hannah at [e-mail]. The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact Indigenous Employment Consultant at [e-mail]. ANU values diversity and inclusion and is committed to equal employment opportunities.

Reasonable adjustment to apply for this role is available on request through the hiring manager.

Job specifics

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Education
• Industries: Higher Education

Note: This refined description removes unrelated listings and focuses on the role’s responsibilities, qualifications, and application details while preserving the original information context.