Strategy & Operations Lead, Marketplace Success

UBER; Sydney; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber's Eats is expanding rapidly into retail and new merchant verticals. As the platform diversifies, the complexity grows; different categories behave differently, new partnerships need distinct operational models, and maximising growth is unique to each retailer.

This role focuses on the marketplace strategy & operations piece of this puzzle and is ideal for someone with 7+ years experience who is equal parts strategic, analytical, commercial and enjoys working across many parts of the

Qualifications

• Minimum 7 years of experience in a strategy, operations or analyst roles, applying data and creativity to tackle strategic, big-picture business problems.
• Experience in marketplace operations, platform growth, retail strategy, or multi-sided platform dynamics.
• Strong stakeholder management skills with experience influencing product teams and cross-functional partners.
• Hands-on experience with AI and automation tools (or a strong appetite to learn — we'll give you the tools and the runway).

Responsibilities

• Merchant Marketplace strategy: set the direction for what optimal marketplace operations look like for existing & new merchants in the marketplace
• Marketplace success for new launches: be a core member of Merchant launch teams and setting up new strategic partnerships for success
• Product led-change: Influence Central Operations & Product teams on changes that need to be made to drive success
• Maximise commercial return & partnership growth: Leverage Marketplace levers to maximise commercial return for Uber and our partners
• Cross-functional leadership: partner with Product, Sales, Commercial, Account Management, Marketing, Finance, and Central teams
• Team development: As the most senior individual contributor of the Marketplace Strategy & Operations team you will mentor and develop team members and be a leader across the broader Marketplace team
• Solve creatively in ambiguity: bring fresh ideas, test unconventional approaches, and build structured plans from complex data to tackle open-ended marketplace challenges.

Skills

Strategic thinking

Operations management

Data analysis

Cross-functional leadership

Stakeholder management

Excel/Sheets mastery

AI / automation awareness

Tools

SQL

Job description

Strategy & Operations Lead, Marketplace Success

Uber's Eats is expanding rapidly into retail and new merchant verticals. As the platform diversifies, the complexity grows; different categories behave differently, new partnerships need distinct operational models, and maximising growth is unique to each retailer.

This role focuses on the marketplace strategy & operations piece of this puzzle and is ideal for someone with 7+ years experience who is equal parts strategic, analytical, commercial and enjoys working across many parts of the business.

What you’ll do

• Merchant Marketplace strategy: set the direction for what optimal marketplace operations look like for existing & new merchants in the marketplace
• Marketplace success for new launches: be a core member of Merchant launch teams and setting up new strategic partnerships for success
• Product led-change: Influence Central Operations & Product teams on changes that need to be made to drive success
• Maximise commercial return & partnership growth: Leverage Marketplace levers to maximise commercial return for Uber and our partners
• Cross-functional leadership: partner with Product, Sales, Commercial, Account Management, Marketing, Finance, and Central teams
• Team development: As the most senior individual contributor of the Marketplace Strategy & Operations team you will mentor and develop team members and be a leader across the broader Marketplace team
• Solve creatively in ambiguity: bring fresh ideas, test unconventional approaches, and build structured plans from complex data to tackle open-ended marketplace challenges.

Basic Qualifications

• Minimum 7 years of experience in a strategy, operations or analyst roles, applying data and creativity to tackle strategic, big-picture business problems.
• Experience in marketplace operations, platform growth, retail strategy, or multi-sided platform dynamics.
• Strong individual accountability and motivation to drive results in a high-autonomy environment.
• Proficiency in Excel or Google Sheets, with demonstrated experience in data-driven decision-making and reporting.
• Strong stakeholder management skills with experience influencing product teams and cross-functional partners.
• Hands-on experience with AI and automation tools (or a strong appetite to learn — we'll give you the tools and the runway).

Preferred Qualifications

• Experience in Growth & Scale-up environments.
• Familiarity with SQL or other data-querying tools.
• Self-starter who thrives in ambiguous environments with high autonomy.
• Experience leading, mentoring, or managing junior team members.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.