Strategy & Operations Lead - AI

Matchbox; Sydney; Remote; AUD 120,000 - 180,000; Full time

Job summary

Bare is redefining end-of-life care through AI-enabled automation and operational systems. You will lead the design, build, and deployment of AI agents that handle judgement-heavy work, streamline processes, and scale across the organisation with senior leadership and engineering collaboration.

Join a remote Australia-wide team focused on efficiency, machine-enabled decision making, and a backlog-driven approach to redesigning workflows for faster, better outcomes for families.

Qualifications

• Built AI agents that run in production and are relied on daily.
• Experience handling judgement-heavy work on messy inputs, including conversations and documents.
• Ability to test, tune, and interpret agent behavior from evaluations.

Responsibilities

• Design, build and launch AI agents and automations across the company.
• Map current processes, prune unnecessary steps, and define where humans stay in the loop.
• Collaborate with engineering and leadership to deploy scalable automation.
• Define guardrails and ensure quality across family conversations.
• Measure impact: time saved, errors reduced, and workflow speed.
• Lead strategic projects with senior leadership.

Skills

AI agents in production

Judgement-heavy workflows

Testing and tuning

Operational redesign

Ambiguity tolerance

Tools

n8n

HubSpot

MCP connections

Agent platforms

Job description

Who is Bare

Bare is Australia's most highly rated end of life business - supporting Australian families through the hardest time in their life.

We are a company dedicated to providing accessible, affordable end-of-life care to change the way that Australians deal with death. Our aim is to change the game in the funeral industry which has long provided expensive, traditional, cookie cutter services that don't always meet the needs of the modern Australian.

By combining empathy with technology, we're creating end-of-life experiences that are simple, personalised and affordable. In only seven years, we've served more than 50,000 families, have become Australia's most awarded end-of-life provider (with awards in customer service, innovation and digital disruption), and have built a team of more than 200 people committed to changing the way Australians deal with end-of-life. And we're just getting started.

Hear more about our story here!

The Opportunity

Bare is rebuilding how work gets done across the business with AI agents, and we want someone to lead that work and build it. You'll be a horizontal builder working alongside Luc, our Chief of Staff. You'll sit across the business and build the operational systems we run on: business operations, automation and AI enablement across the company. The high‑leverage work that makes the whole company faster.

You’ll take one part of the business at a time and redesign it from the ground up: what to cut, what to keep, what to simplify, and where people and AI each do their best work. Then you build it. Our order is delete, simplify, then automate, and sometimes the best agent is the one we never needed to build.

Much of our work is judgement‑heavy and messy: phone calls, emails, paperwork, exceptions. That's exactly where we want agents doing the heavy lifting, with a person kept in the loop where it matters.

Most of your time will be spent building. You'll work directly with senior leadership and with our engineering team, with a clear mandate and a lot of room to shape how Bare uses AI.

This is a remote opportunity based anywhere in Australia.

What You’ll Be Doing

• Redesign how work gets done before automating any of it: map how it runs today, cut what doesn't need to exist, simplify what's left, and decide where a person stays
• Treat the business's manual work as a backlog and choose what to rebuild next, with a clear case for each
• Redesign roles with the function leads, so every team knows what their job looks like once the agents are in
• Design, build and launch AI agents and automations that take on real work, from scoping and conversation design through to tools, testing and launch
• Tune and monitor what you've built so it keeps getting better once it's live, and catch problems before our families or our team do
• Build the system that checks every family conversation against our service standard and surfaces the exceptions to our experts
• Measure what changed: time saved, errors caught, how fast work moves
• Work with our engineering lead on where each agent and automation should live, within guardrails you agree together
• Help other teams use AI well, with shared tools, templates and guidance
• Take on strategic projects with senior leadership

What We’re Looking For

• Ideally, you come with war stories. The agent that worked perfectly in testing and fell over on real data. The one that needed rebuilding after a model update. The workflow where the right call was to keep a person in the loop. The process you cut entirely, and the time it gave back. We'd love to hear them.

Essential Experience

• You’ve built AI agents that run in production, that people rely on every day
• You’ve got an agent to handle judgement‑heavy work on messy inputs (conversations, documents, exceptions) reliably
• You know how to test and tune an agent: test sets, evaluations, and reading what it did to find out why it went wrong
• You’ve redesigned how an operation works, cut the steps that didn’t need to exist, and can point to the result
• You can sit with a team, understand how the work really runs, and design a better way with them
• Commercial judgement: you can size an opportunity, make the case, and know when the right answer is to stop doing something
• Comfortable with ambiguity; you don't need a perfectly defined brief to get started

Ideal Experience

• Background in BizOps, strategy and operations, consulting, or a product or solutions role at a scaling tech business
• Experience with agent platforms, n8n, HubSpot or MCP connections
• You’ve designed where a person stays in the loop on a sensitive workflow
• You write or demo what you build, publicly or inside your company