Strategy & Operations Lead - AI

Jobgether; Australia; Remote; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive remuneration package

Flexible work-from-home arrangements

Personal growth and career development

Friendly, collaborative environment

Recognition among top workplaces in-AU

Meaningful impact for families

Ownership over AI/automation strategy

Job summary

Jobgether in Australia is seeking a hands-on Strategy & Operations Lead to transform how a growing business operates through AI, automation, and smarter operational design. You will lead the development and deployment of AI agents capable of handling complex tasks while ensuring human oversight where needed.

You will work closely with senior leadership and engineering to redesign workflows, build scalable AI solutions, and monitor performance, delivering measurable improvements in efficiency and

Qualifications

• Demonstrated experience building production AI agents.
• Reliable agents for judgment-heavy tasks with unstructured inputs.
• Strong agent testing, evaluation, and optimization skills.
• Experience redesigning operational processes with measurable gains.

Responsibilities

• Review and map existing processes to identify automation opportunities.
• Design, deploy and monitor AI agents and automations end-to-end.
• Collaborate with senior leadership to align AI initiatives with business goals.
• Define guardrails and partner with engineering on tool integration.
• Track outcomes like time saved and workflow speed improvements.

Skills

AI agents production

Unstructured inputs handling

Agent testing & optimization

Operations redesign

Cross-functional collaboration

Commercial judgment

Ambiguity tolerance

Effective communication

Tools

n8n

HubSpot

Model Context Protocol (MCP)

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategy & Operations Lead - AI based in Australia.

We are looking for a hands‑on Strategy & Operations Lead to transform how a growing business operates through AI, automation, and smarter operational design. Working closely with senior leadership and engineering, you will identify inefficient processes and rebuild them to make teams faster, more effective, and more focused on high‑value work. You will lead the development and deployment of AI agents capable of handling complex, judgment‑heavy tasks while ensuring people remain involved where human expertise is essential. From identifying opportunities and redesigning workflows to building, testing, and monitoring solutions, you will own the process end to end. This is a highly autonomous, cross‑functional role with significant influence over the company’s AI strategy and operational future. You will help create systems that improve efficiency while supporting a meaningful service for families during some of life’s most difficult moments.

Accountabilities

• Review existing business processes, map how work is currently performed, eliminate unnecessary steps, simplify remaining workflows, and identify where automation can add value.

• Build and prioritize a backlog of manual processes to redesign, assessing each opportunity based on its potential business impact and implementation effort.

• Partner with functional leaders to redesign roles and responsibilities around new AI‑enabled workflows, ensuring teams understand how their work will evolve.

• Design, develop, test, and launch AI agents and automations, covering everything from initial scoping and conversation design to tool integration and deployment.

• Build AI solutions that handle complex operational tasks involving conversations, emails, documents, exceptions, and other unstructured inputs.

• Continuously monitor, evaluate, and improve deployed agents, identifying performance issues and addressing problems before they affect customers or internal teams.

• Develop systems that assess family interactions against established service standards and flag exceptions for review by relevant experts.

• Track and report measurable outcomes, including time saved, errors identified, process efficiency, and improvements in workflow speed.

• Collaborate with engineering leadership to determine where agents and automations should operate and establish appropriate technical guardrails.

• Enable other teams to adopt AI effectively by developing shared tools, templates, best practices, and practical guidance.

• Lead strategic initiatives in partnership with senior leadership, contributing to broader business transformation priorities.

Requirements

The ideal candidate combines hands‑on experience building production‑ready AI agents with strong operational and commercial judgment. You should be comfortable navigating ambiguity, understanding how teams work in practice, and translating complex business challenges into practical solutions. You will also need to know when automation is appropriate—and when simplifying or eliminating a process is the better answer.

• Demonstrated experience building and deploying AI agents in production environments that people rely on in their daily work.

• Proven ability to develop reliable agents for judgment‑heavy tasks involving unstructured or complex inputs, such as conversations, documents, and exceptions.

• Strong understanding of agent testing, evaluation, and optimization, including building test sets, assessing performance, and investigating failures.

• Experience redesigning operational processes, removing unnecessary steps, and delivering measurable improvements.

• Ability to work directly with different teams to understand existing workflows and collaboratively design more effective ways of working.

• Strong commercial judgment, including the ability to assess opportunities, build business cases, prioritize investments, and recognize when an activity should be discontinued.

• Comfort working in ambiguous environments, taking initiative, and progressing projects without requiring fully defined briefs.

• Strong communication and collaboration skills, with the ability to engage effectively with senior leaders, functional teams, and engineering stakeholders.

Additional experience that would be an advantage

• Background in Business Operations, Strategy & Operations, consulting, or product and solutions roles within a scaling technology business.

• Experience with AI agent platforms, n8n, HubSpot, or Model Context Protocol (MCP) integrations.

• Experience designing human‑in‑the‑loop processes for sensitive or high‑stakes workflows.

• A track record of documenting, demonstrating, or sharing the solutions you build, either publicly or within an organization.

Benefits

• Competitive remuneration package.

• Flexible work‑from‑home arrangements, with a high level of autonomy and trust.

• Opportunities for personal growth, promotion, and long‑term career development.

• Friendly, supportive, and collaborative working environment.

• The opportunity to contribute to a people‑first culture recognized among the 2026 Top 10 Inspiring Workplaces across Australasia.

• The chance to make a meaningful difference for families during some of the most challenging moments of their lives.

• Significant ownership and influence over how AI and automation transform business operations.

How Jobgether works

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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