Technical Business Analyst

IVE Group; Parramatta; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid and flexible working

AWS and AI training

Learning and certification support

Opportunity to shape a new platform

Job summary

IVE Group, Australia's largest diversified marketing company, is building a cloud-native SaaS platform. As Technical Business Analyst, you will translate complex rules into clear specs for engineers, shaping product from early stages.

You’ll partner with Product Owner, client teams and engineering to deliver testable requirements, data flows and integration details, leveraging AI and automation where appropriate.

Qualifications

• 5+ years as a BA or Technical BA working on cloud or SaaS products.
• Strong understanding of cloud architectures (AWS) and modern systems.
• Hands-on API work with Swagger/OpenAPI, Postman and JSON payloads.
• Fluent SQL for data validation and triage, independently.
• Experience with CRM/marketing tools and marketing platforms is a plus.

Responsibilities

• Facilitate discovery workshops with product, operations and client services.
• Write epics, user stories and acceptance criteria for sprints.
• Collaborate with engineers to clarify logic and trade-offs.
• Create process flows, DFDs, sequence diagrams and interface specs.
• Define API payloads, validations, mappings and integrations.
• Capture non-functional requirements: performance, availability, logging, privacy.
• Identify AI and automation opportunities and set guardrails.
• Use SQL and logs to validate data and triage defects.
• Maintain Jira backlog and Confluence docs; support QA/UAT.

Skills

SQL

API experience

Stakeholder communication

Agile experience

Jira & Confluence

Tools

AWS

Swagger/OpenAPI

Postman

JSON payloads

Confluence

Jira

Job description

IVE Group is Australia's largest diversified marketing company, delivering end-to-end solutions that take clients from idea to execution. We bring together creative, content, CX and data with print, packaging, logistics and distribution to deliver practical, scalable outcomes for our clients.

Our strength is in how we operate. With large production sites, warehousing and distribution capabilities across the country, we deliver consistently at scale while maintaining a strong focus on safety, quality and performance.

We employ more than 2,000 people nationally, and it's the capability, experience and commitment of our teams that underpin everything we do.

About IVE

IVE Group is Australia's largest diversified marketing company, delivering end-to-end solutions that take clients from idea to execution. We bring together creative, content, CX and data with print, packaging, logistics and distribution to deliver practical, scalable outcomes for our clients.

Our strength is in how we operate. With large production sites, warehousing and distribution capabilities across the country, we deliver consistently at scale while maintaining a strong focus on safety, quality and performance.

We employ more than 2,000 people nationally, and it's the capability, experience and commitment of our teams that underpin everything we do.

The opportunity

We're building a cloud-native SaaS platform that brings together campaign data, marketing workflows and digital asset orchestration with modern AI automation. It's early in its lifecycle, which means you'll have a real hand in shaping how the product is built and the value it delivers to clients.

As our Technical Business Analyst, you'll be the link between the Product Owner, client-facing teams and engineering, turning complex business rules, user journeys and technical workflows into clear, testable specifications engineers can build from.

What you'll do

• Facilitate discovery workshops with Product, operations and client services
• Write epics, user stories and acceptance criteria that are sliced and sprint-ready
• Work alongside engineers through delivery to clarify logic and assess trade-offs
• Produce process flows, DFDs, sequence diagrams and interface specifications
• Specify API payloads, validation rules, field mappings and integration requirements
• Capture non-functional requirements: performance, availability, audit logging and privacy
• Identify where AI agents and automation can streamline operations, and define the guardrails and review checkpoints
• Use SQL and system logs to validate data, investigate edge cases and triage defects
• Keep the Jira backlog and Confluence documentation well structured, and support QA and UAT

About you

• 5+ years as a BA or Technical BA, including at least 2 years on cloud or SaaS products
• A working understanding of cloud (ideally AWS) and modern architectures: serverless, microservices, event-driven
• Hands-on API experience: Swagger/OpenAPI, Postman, JSON payloads, validation and error handling
• Strong SQL skills to query, validate and triage independently
• Marketing technology experience, such as CRM (Salesforce, HubSpot), marketing automation (SFMC, Adobe, Braze), CDPs or campaign platforms
• Day-to-day Agile experience with Jira and Confluence
• The ability to explain technical concepts clearly to business stakeholders

Nice to have: an understanding of GenAI, LLMs and RAG, including defining requirements for agentic workflows; a print, agency or marketing services background; knowledge of the Australian Privacy Principles and consent management; and experience with product analytics.

You're curious about the 'why' behind every requirement, comfortable bringing structure to a platform that’s still evolving, and keen to keep learning as AI and cloud technology moves.

What we offer

• The chance to shape a new platform from its early stages
• Hands-on work with AWS serverless and AI technology
• Hybrid and flexible working
• Learning and certification support, including AWS and AI training