Strategy & Operations Lead - AI

Bare; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive remuneration

Career development

Job summary

Bare is rebuilding how work gets done with AI agents and automation. You will lead cross-functional design, build, and deployment of operational AI across the company, working closely with senior leadership and the engineering team to accelerate efficiency and service delivery.

The role focuses on redesigning processes, selecting where automation adds value, and ensuring humans stay in the loop where necessary. You will drive measurable improvements and enable scalable AI adoption.

Qualifications

• You've built AI agents that run in production and are reliable.
• Experience redesigning operations to cut steps and improve flow.
• Ability to size opportunities and build a business case for automation.
• Able to work with senior leadership to implement scalable AI solutions.

Responsibilities

• Map current work processes and identify where to simplify before automation.
• Design, build and launch AI agents and automations across functions.
• Collaborate with engineering and product teams to deploy tools.

Skills

AI & automation

BizOps

Stakeholder mgmt

Operations design

Tools

n8n

HubSpot

MCP connections

Job description

Who Is Bare

Bare is Australia's most highly rated end of life business - supporting Australian families through the hardest time in their life.

Who Is Bare

Bare is Australia's most highly rated end of life business - supporting Australian families through the hardest time in their life. We are a company dedicated to providing accessible, affordable end-of-life care to change the way that Australians deal with death. Our aim is to change the game in the funeral industry which has long provided expensive, traditional, cookie cutter services that don't always meet the needs of the modern Australian. By combining empathy with technology, we're creating end-of-life experiences that are simple, personalised and affordable. In only seven years, we've served more than 50,000 families, have become Australia's most awarded end-of-life provider (with awards in customer service, innovation and digital disruption), and have built a team of more than 200 people committed to changing the way Australians deal with end-of-life. And we're just getting started.

The Opportunity

Bare is rebuilding how work gets done across the business with AI agents, and we want someone to lead that work and build it. You'll be a horizontal builder working alongside Luc, our Chief of Staff. You'll sit across the business and build the operational systems we run on: business operations, automation and AI enablement across the company. The high-leverage work that makes the whole company faster. You'll take one part of the business at a time and redesign it from the ground up: what to cut, what to keep, what to simplify, and where people and AI each do their best work. Then you build it. Our order is delete, simplify, then automate, and sometimes the best agent is the one we never needed to build. Much of our work is judgement-heavy and messy: phone calls, emails, paperwork, exceptions. That's exactly where we want agents doing the heavy lifting, with a person kept in the loop where it matters. Most of your time will be spent building. You'll work directly with senior leadership and with our engineering team, with a clear mandate and a lot of room to shape how Bare uses AI.

What You'll Be Doing

• Redesign how work gets done before automating any of it: map how it runs today, cut what doesn't need to exist, simplify what's left, and decide where a person stays
• Treat the business's manual work as a backlog and choose what to rebuild next, with a clear case for each
• Redesign roles with the function leads, so every team knows what their job looks like once the agents are in
• Design, build and launch AI agents and automations that take on real work, from scoping and conversation design through to tools, testing and launch
• Tune and monitor what you've built so it keeps getting better once it's live, and catch problems before our families or our team do
• Build the system that checks every family conversation against our service standard and surfaces the exceptions to our experts
• Measure what changed: time saved, errors caught, how fast work moves
• Work with our engineering lead on where each agent and automation should live, within guardrails you agree together
• Help other teams use AI well, with shared tools, templates and guidance
• Take on strategic projects with senior leadership

What We're Looking For

Ideally, you come with war stories. The agent that worked perfectly in testing and fell over on real data. The one that needed rebuilding after a model update. The workflow where the right call was to keep a person in the loop. The process you cut entirely, and the time it gave back. We'd love to hear them.

Essential Experience

• You've built AI agents that run in production, that people rely on every day
• You've got an agent to handle judgement-heavy work on messy inputs (conversations, documents, exceptions) reliably
• You know how to test and tune an agent: test sets, evaluations, and reading what it did to find out why it went wrong
• You've redesigned how an operation works, cut the steps that didn't need to exist, and can point to the result
• You can sit with a team, understand how the work really runs, and design a better way with them
• Commercial judgement: you can size an opportunity, make the case, and know when the right answer is to stop doing something
• Comfortable with ambiguity; you don't need a perfectly defined brief to get started

Ideal Experience

• Background in BizOps, strategy and operations, consulting, or a product or solutions role at a scaling tech business
• Experience with agent platforms, n8n, HubSpot or MCP connections
• You've designed where a person stays in the loop on a sensitive workflow
• You write or demo what you build, publicly or inside your company

What's in it for me?

Someone in our end-of-life team recently described their role this way: "This is the most impactful work I've ever done. I feel lucky to be able to help people that truly need support." So, there's that. We've also been named one of the 2026 Top 10 Inspiring Workplaces across Australasia - proof that our people-first culture is more than just talk. #PeopleFirst

In addition, we offer:

• Great opportunities for personal growth, promotion, and career development
• Work-from-home flexibility - with plenty of autonomy and trust
• A friendly, fun, and supportive environment - people genuinely love what they do at Bare
• Competitive remuneration package
• The chance to make an impact at one of the most critical moments in someone's life

The main reason you'll join, though, is because you believe in what we do and are excited to truly transform an industry.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.