Strategic Workforce Planner & Scheduling Architect

McMillan Shakespeare; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Novated leasing benefits and discounts

12 weeks paid parental leave

Learning and development opportunities

Sonder digital wellbeing platform

Income Protection Insurance

Exempt Employee Share Plan

Job summary

McMillan Shakespeare is seeking a Workforce Planning Specialist to translate forecast demand into robust workforce plans, rosters, and staffing models that support service delivery across Maxxia and RemServ Operations. You will own scheduling, availability planning, leave governance, and compliance to ensure alignment with forecast demand.

You will provide leaders with insights on risks, leave trends, utilization, rostering effectiveness, and productivity opportunities, partnering with workforce

Qualifications

• Experience in workforce planning in a complex multi-site, multi-channel operational environment.
• Strong understanding of workforce planning principles, scheduling methodologies and workforce optimisation practices.
• Understanding of workforce planning concepts including shrinkage, adherence, coverage and interval staffing.
• Experience balancing workforce supply, demand, service outcomes and labour costs.
• Strong analytical skills with the ability to identify workforce risks and recommend practical workforce planning solutions.
• Experience translating workforce forecasts into workforce plans, roster strategies and staffing requirements.
• Knowledge of Australian employment legislation, workforce compliance obligations and award-based rostering environments.

Responsibilities

• Develop workforce plans, roster strategies and staffing models aligned to forecast demand, service requirements and operational priorities.
• Design and maintain master rosters, shift patterns and workforce structures that balance customer demand, employee experience and cost outcomes.
• Manage workforce availability, leave governance and capacity frameworks, monitoring risks and recommending actions to maintain service performance.
• Develop contingency and surge plans while ensuring workforce plans, schedules and rostering practices comply with awards, legislation, policies and WFM requirements.
• Monitor overtime, workforce compliance, planning controls and system configuration to maintain roster integrity and support effective operational and financial outcomes.
• Partner with Operations leaders and the Workforce Management team to provide practical workforce planning advice, insights and recommendations.
• Identify opportunities to improve workforce utilisation, roster effectiveness, flexibility and workforce planning practices.
• Support operational and strategic workforce initiatives that improve planning maturity, service delivery and workforce performance.

Skills

Workforce planning

Forecast demand

Analytical skills

Multi-site experience

Stakeholder partnering

Job description

McMillan Shakespeare is seeking a Workforce Planning Specialist to translate forecast demand into robust workforce plans, rosters, and staffing models that support service delivery across Maxxia and RemServ Operations. You will own scheduling, availability planning, leave governance, and compliance to ensure alignment with forecast demand.

You will provide leaders with insights on risks, leave trends, utilization, rostering effectiveness, and productivity opportunities, partnering with workforce