Strategic Workforce Planner: Forecasting & Rostering

McMillan Shakespeare; City of Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Novated leasing

12 weeks parental leave

Learning and development

Wellbeing platform

Income protection

Employee share plan

Job summary

MMS is hiring a Workforce Planner in Brisbane to translate forecast demand into practical workforce plans, rosters and staffing models across Maxxia and RemServ operations. You will design master rosters, monitor availability and ensure compliance with awards and policies.

You will collaborate with leaders to provide insights on utilization, risks, leave trends and productivity opportunities, aiming for practical, sustainable workforce plans.

Qualifications

• Experience in workforce planning in a complex multi-site, multi-channel operational environment.
• Strong understanding of workforce planning principles, scheduling methodologies and workforce optimisation practices.
• Understanding of workforce planning concepts including shrinkage, adherence, coverage and interval staffing.
• Experience balancing workforce supply, demand, service outcomes and labour costs.
• Strong analytical skills with the ability to identify workforce risks and recommend practical workforce planning solutions.
• Experience translating workforce forecasts into workforce plans, roster strategies and staffing requirements.
• Understanding of performance metrics, workload drivers and operational planning.
• Knowledge of Australian employment legislation, workforce compliance obligations and award-based rostering environments.

Responsibilities

• Develop workforce plans, roster strategies and staffing models aligned to forecast demand, service requirements and operational priorities.
• Design and maintain master rosters, shift patterns and workforce structures that balance customer demand, employee experience and cost outcomes.
• Manage workforce availability, leave governance and capacity frameworks, monitoring risks and recommending actions to maintain service performance.
• Develop contingency and surge plans while ensuring workforce plans, schedules and rostering practices comply with awards, legislation, policies and WFM requirements.
• Monitor overtime, workforce compliance, planning controls and system configuration to maintain roster integrity and support effective operational and financial outcomes.
• Partner with Operations leaders and the Workforce Management team to provide practical workforce planning advice, insights and recommendations.
• Identify opportunities to improve workforce utilisation, roster effectiveness, flexibility and workforce planning practices.
• Support operational and strategic workforce initiatives that improve planning maturity, service delivery and workforce performance.

Skills

Workforce planning

Forecasting

Analytical skills

Stakeholder collaboration

Multi-site operations

Job description

MMS is hiring a Workforce Planner in Brisbane to translate forecast demand into practical workforce plans, rosters and staffing models across Maxxia and RemServ operations. You will design master rosters, monitor availability and ensure compliance with awards and policies.

You will collaborate with leaders to provide insights on utilization, risks, leave trends and productivity opportunities, aiming for practical, sustainable workforce plans.