Strategic Vendor Service Delivery Lead

Bureau of Meteorology; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Bureau of Meteorology in Melbourne seeks a senior leader to provide strategic oversight of vendor-delivered IT services, ensuring alignment with business objectives, contractual outcomes, and service performance. The role reinforces governance with external providers and internal stakeholders, guiding engagement, reporting, and continuous improvement.

You will drive performance management, contract and SLA oversight, risk identification, and service improvement plans, while contributing to

Qualifications

• Experience in vendor engagement and governance.
• Strong negotiation and procurement experience.
• Ability to manage performance against SLAs and contracts.

Responsibilities

• Provides strategic leadership and guidance to vendor-managed services, aligning with objectives and governance.
• Builds relationships with senior stakeholders and external providers to drive performance and accountability.
• Oversees contract and SLA compliance, performance reporting, and service improvement planning.
• Supports procurement activities and supplies strategic input into sourcing decisions.

Skills

Vendor management

Stakeholder management

Contract management

Service delivery

Negotiation

Governance

Job description

Bureau of Meteorology in Melbourne seeks a senior leader to provide strategic oversight of vendor-delivered IT services, ensuring alignment with business objectives, contractual outcomes, and service performance. The role reinforces governance with external providers and internal stakeholders, guiding engagement, reporting, and continuous improvement.

You will drive performance management, contract and SLA oversight, risk identification, and service improvement plans, while contributing to