Service Delivery Manager

Bureau of Meteorology; South Australia; On-site; AUD 135,402 - 152,073; Full time

Benefits offered by this job

15.4% superannuation

Job summary

A national weather service organization in Australia is seeking an experienced Service Delivery Manager to oversee the reliable and cost-effective delivery of critical infrastructure services. The ideal candidate will have deep experience in vendor management and contract accountability, exceptional leadership capabilities, and a focus on service excellence. This role involves significant responsibility for the Bureau’s national operations and weather intelligence systems, located in Melbourne or other capital city offices.

Qualifications

• Deep experience in infrastructure operations and vendor management required.
• Strong focus on contract accountability and stakeholder engagement.
• Exceptional communication and analytical capabilities are essential.

Responsibilities

• Oversee major managed services contract in the infrastructure support domain.
• Lead contract governance and performance management.
• Ensure reliable and cost-effective delivery of infrastructure services.

Skills

Service excellence

Risk mitigation

Vendor management

Communication

Analytical skills

Leadership

Job description

Join to apply for the Service Delivery Manager role at Bureau of Meteorology

Bureau of Meteorology provided pay range

This range is provided by Bureau of Meteorology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$135,402.00/yr - A$152,073.00/yr

Service Delivery Manager

Melbourne. Other Bureau capital city offices will be considered

$135,402 - $152,073 per annum + 15.4% super

Position Overview

The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water, climate, ocean and space weather services for Australia – all day, every day.

The Service and Infrastructure Management program (SIM) is responsible for Service Management, Service Operations, Infrastructure, Networks, High Performance Computing, End User Services, and Service Delivery. The program manages a significant portion of the Bureau's budget and has a vital role in ensuring the ongoing stability and operations of all IT assets essential for the delivery of Bureau capability.

The Bureau is seeking a strategic and results-driven Service Delivery Manager to oversee a major managed services contract within the infrastructure support domain. This pivotal role is accountable for ensuring the reliable, secure, and cost-effective delivery of infrastructure services that underpin the Bureau’s national operations and critical weather intelligence systems.

As the primary interface between the Bureau and its managed service provider, the Service Delivery Manager will lead contract governance, performance management, and continuous improvement initiatives. The role demands a strong focus on service excellence, risk mitigation, and stakeholder engagement across technical, operational, and executive levels.

This role is suited to a seasoned service delivery professional with deep experience in infrastructure operations, vendor management, and contract accountability. The successful candidate will demonstrate exceptional communication, analytical, and leadership capabilities, with a commitment to operational excellence and public value.

Application Closing Date: Friday, 05 December 2025

For further information please review the position description on https://bomcareers.nga.net.au/?jati=A2548067-FC9A-6C3E-68A1-E4647531175F

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Administrative, General Business, and Other