Service Delivery Manager

Bureau of Meteorology; Western Australia; On-site; AUD 135,402 - 152,073; Full time

Job summary

A government agency in Australia is seeking a Service Delivery Manager to lead the interface with managed service providers, ensuring efficient delivery of infrastructure services. Candidates should have expertise in infrastructure operations, vendor management, and strong leadership skills. This role offers a competitive salary of $135,402 - $152,073 per annum plus superannuation.

Qualifications

• Seasoned service delivery professional with deep experience in infrastructure operations, vendor management, and contract accountability.
• Demonstrated exceptional communication, analytical, and leadership capabilities.
• Commitment to operational excellence and public value.

Responsibilities

• Lead the interface between the Bureau and its managed service providers.
• Drive contract governance, performance management, and continuous improvement initiatives.
• Ensure reliable, secure, and cost‑effective delivery of infrastructure services underpinning national operations.
• Focus on service excellence, risk mitigation, and stakeholder engagement across technical, operational, and executive levels.

Job description

Service Delivery Manager

Melbourne. Other Bureau capital city offices will be considered.

$135,402 - $152,073 per annum + 15.4% super

Application Closing Date: Friday, 05 December 2025

Position Overview

The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable, and responsive weather, water, climate, ocean and space weather services for Australia – all day, every day.

The Service and Infrastructure Management program (SIM) manages Service Management, Service Operations, Infrastructure, Networks, High Performance Computing, End User Services, and Service Delivery. It manages a significant portion of the Bureau’s budget and plays a vital role in ensuring ongoing stability and operations of all IT assets essential for the delivery of Bureau capability.

Key Responsibilities

• Lead the interface between the Bureau and its managed service providers.
• Drive contract governance, performance management, and continuous improvement initiatives.
• Ensure reliable, secure, and cost‑effective delivery of infrastructure services underpinning national operations.
• Focus on service excellence, risk mitigation, and stakeholder engagement across technical, operational, and executive levels.

Qualifications

• Seasoned service delivery professional with deep experience in infrastructure operations, vendor management, and contract accountability.
• Demonstrated exceptional communication, analytical, and leadership capabilities.
• Commitment to operational excellence and public value.

For further information please review the position description on https://bomcareers.nga.net.au/?jati=A2548067-FC9A-6C3E-68A1-E4647531175F