Strategic Services Consultant – SMB/Commercial, AUNZ

Stripe; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Stripe is seeking a Professional Services/Pre-sales specialist to support SMB and Commercial segments. You will tailor implementation services to help customers adopt Stripe more effectively and grow their revenue on the platform.

You will engage with customers to understand needs, scope engagements, and work with Account Executives to align offerings with goals. This role emphasizes driving paid services delivery while delivering measurable ROI across Stripe product families.

Qualifications

• 2+ years of customer facing experience at a leading technology or payments company.
• Experience in pre-sales and sales, as well as in contract and Statement of Work (SOW) development.
• Ability to understand technical requirements and match them to appropriate service offerings.
• Strong judgment in determining which service offering best suits different user segments.
• Experience qualifying opportunities and identifying upsell potential.
• Strong communication skills with the ability to translate technical concepts for business audiences.
• Experience working cross-functionally with sales, product, and delivery teams.
• Ability to build strong relationships across different customer segments.

Responsibilities

• Evaluate user needs and recommend the most appropriate service offering to ensure their success on Stripe (free or paid).
• Drive Professional Services attach for SMB and Commercial users, ensuring they receive appropriate implementation and integration support.
• Collaborate with Account Executives to ensure smooth user handoffs and appropriate service offerings.
• Scope projects accurately to ensure alignment between customer needs and our delivery capabilities.
• Build and maintain strong relationships with the Sales team for effective service alignment.
• Support user success by focusing on increasing Stripe product activations.
• Generate Professional Services revenue through selling packaged offerings.
• Negotiate service contracts and statements of work for paid engagements.
• Monitor customer success metrics across all segments to demonstrate ROI.
• Help shape the evolution of our service offerings based on market needs and feedback.

Skills

Customer facing

Pre-sales

SOW development

Contract negotiation

Cross-functional collaboration

Technical translation

Job description

Stripe is seeking a Professional Services/Pre-sales specialist to support SMB and Commercial segments. You will tailor implementation services to help customers adopt Stripe more effectively and grow their revenue on the platform.

You will engage with customers to understand needs, scope engagements, and work with Account Executives to align offerings with goals. This role emphasizes driving paid services delivery while delivering measurable ROI across Stripe product families.