Strategic SaaS Delivery Lead for Complex Programs

CH Solutions; City of Melbourne; On-site; AUD 140,000 - 210,000; Full time

Job summary

CH Solutions in Australia seeks a Senior Client Delivery Manager to own end-to-end client relationships across implementations, migrations, go-live and steady-state support. You will lead complex, multi-workstream programmes, establishing governance, accountability and clear delivery standards.

You will shape delivery capability, collaborate with Product and Engineering, manage risks, and influence outcomes with senior stakeholders up to the C-suite.

Qualifications

• Extensive programme and delivery management experience across complex technology or SaaS implementations.
• Experience leading multiple stakeholders and workstreams through large transformations.
• Experience coaching and developing delivery professionals.
• Ability to operate across the full stakeholder spectrum, including C-suite.

Responsibilities

• Lead complex, multi-workstream technology programmes from kick-off to go-live and beyond.
• Own programme governance, delivery standards and accountability for outcomes.
• Build trusted relationships with senior client stakeholders, including executives.
• Coach and develop delivery professionals to ensure success.
• Manage risks, dependencies and blockers across your portfolio and drive resolution.
• Balance client requirements with scalable SaaS platform outcomes.
• Partner with Product and Engineering to shape solutions and identify required capabilities.
• Identify opportunities to improve client outcomes and internal practices.
• Communicate progress, risks, decisions and priorities clearly to teams and leadership.
• Help build a more mature, scalable Client Delivery function as growth continues.

Skills

Programme delivery

Stakeholder management

SaaS delivery

Leadership

Job description

CH Solutions in Australia seeks a Senior Client Delivery Manager to own end-to-end client relationships across implementations, migrations, go-live and steady-state support. You will lead complex, multi-workstream programmes, establishing governance, accountability and clear delivery standards.

You will shape delivery capability, collaborate with Product and Engineering, manage risks, and influence outcomes with senior stakeholders up to the C-suite.