Strategic Remote Solutions Architect & Trusted Advisor

ServiceRocket; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Stock options

Health insurance

Career pathways program

Generous PTO

Job summary

ServiceRocket is a global tech-enabled services company helping enterprise clients leverage the Atlassian platform at scale. The Solutions Architect role focuses on strategic partnerships, roadmaps, and governance across complex transformations, with deep expertise in Atlassian ecosystems and AI-enabled improvements.

You will guide roadmaps, architect integrations, and mentor teams while expanding opportunities within customer organizations, in a hybrid/remote setup that favors local

Qualifications

• 5+ years working as an Atlassian technical consultant or in solutions architecture or pre-sales role.
• Experience mentoring other consultants or architects.
• Experience delivering Atlassian solutions that include audit trail requirements, role-based access controls, and change governance workflows aligned to regulated industry standards.

Responsibilities

• Deliver strategic solution roadmap discussions with customers, aligning business objectives with Atlassian capabilities and potential AI enhancements.
• Map customers’ strategic goals to KPIs, showing how Atlassian platform can drive outcomes.
• Act as a trusted advisor to customer stakeholders, including technical and leadership teams.
• Set and communicate a compelling vision for a productive future for each customer.
• Identify and cultivate additional product and service opportunities within customer organizations.
• Participate in strategic sales, proposals and account planning.

Skills

Relationship Building

Strategic Thinking

Communication & Storytelling

Architectural Expertise

Governance & Compliance Awareness

ITSM Maturity

Co-delivery Collaboration

Tools

Jira

Bitbucket

CI/CD

DevOps

Atlassian Cloud

Job description

ServiceRocket is a global tech-enabled services company helping enterprise clients leverage the Atlassian platform at scale. The Solutions Architect role focuses on strategic partnerships, roadmaps, and governance across complex transformations, with deep expertise in Atlassian ecosystems and AI-enabled improvements.

You will guide roadmaps, architect integrations, and mentor teams while expanding opportunities within customer organizations, in a hybrid/remote setup that favors local