Remote Atlassian Solutions Consultant

ServiceRocket

Sydney

Hybrid

AUD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Stock options

Health insurance

Retirement plan/funds saving

Career pathways program

Generous PTO and cultural heritage day

Job summary

ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, CA, with a strong focus on Atlassian solutions and customer success. We seek an Atlassian Consultant to design, implement, and optimize Jira, Confluence and related tools for client projects.

You’ll lead discussions, plan deployments, and mentor junior teammates in a collaborative, growth-oriented environment.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Mathematics or related technical disciplines.
1–3 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions.
Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc)
A successful history in customer engagement and demonstrated exceptional consulting and influencing skills.
Excellent analytical skills with the ability to take a holistic view across a range of domains.
Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions.
Excellent communication skills, including workshop facilitation, written and verbal communication.
Experience with Agile development methodologies.
Proficiency in technical skills such as: command line (Unix), SQL, scripting, and software configuration.
Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting).
Familiarity with ITIL and ITSM principles.
Experienced in UAT testing and test use-case development.
Knowledge of cloud technologies.

Responsibilities

Design, develop, and implement high-quality solutions including architectural system design.
Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements.
Provide experienced guidance, feedback, and recommendations to customers based on established best practices.
Support the roll-out, adoption, and scaling of provided solutions for customers.
Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship.
Advise on internal tools and processes as a senior member of the technical team.
Promote yourself as a subject matter expert and valued member of the community.
Assist with proposal development and statement of work definitions.
Engage with potential customers on sales calls as a technical resource, advising on product solutions.