Strategic Quality & Clinical Services Lead

YOUmanity; Mackay Regional; On-site; AUD 120,000 - 150,000; Full time

Job summary

YOUmanity seeks an experienced Strategic Quality & Clinical Services Manager to lead quality, safeguarding and clinical governance for disability, youth, community, and emerging clinical services in Mackay. The role reports to the CEO and shapes future clinical capability while strengthening safety and person-centred care.

The successful candidate will drive external accreditation readiness, build a multidisciplinary team and partner with regulators, funders and community stakeholders to deliver

Qualifications

• A tertiary qualification in Nursing, Allied Health or another relevant clinical discipline.
• Demonstrated experience leading an organisation or service through external accreditation, certification or audit.
• Strong knowledge of clinical governance, incident management, safeguarding, clinical risk and professional practice.
• Working knowledge of HSQF, NSQHF and/or the NDIS Practice Standards.
• Experience establishing, growing or transforming clinical or community health services.
• The ability to translate regulation and standards into practical systems and frontline practice.
• Strong analytical, communication and stakeholder engagement capability.
• Demonstrated leadership capability and the ability to influence across operational, clinical and corporate teams.
• A commercial and service-development mindset balanced by strong ethics, safeguarding and clinical governance.

Responsibilities

• Lead accreditation and assurance activities across HSQF, NSQHF and NDIS Practice Standards.
• Strengthen clinical governance, professional practice, credentialing and risk frameworks.
• Provide leadership to the quality and nursing team and shape a multidisciplinary clinical workforce.
• Oversee incident, safeguarding and restrictive practice governance and drive meaningful improvement.
• Support implementation of a new organisational quality system and robust reporting processes.
• Collaborate with the CEO and senior leaders to design sustainable clinical service models.
• Build relationships with health services, regulators, funders and community partners.
• Provide clear, practical quality, clinical and risk assurance to the CEO and Board.

Skills

Clinical governance

Quality management

Stakeholder engagement

Accreditation readiness

Leadership

Education

Nursing or Allied Health degree

Job description

YOUmanity seeks an experienced Strategic Quality & Clinical Services Manager to lead quality, safeguarding and clinical governance for disability, youth, community, and emerging clinical services in Mackay. The role reports to the CEO and shapes future clinical capability while strengthening safety and person-centred care.

The successful candidate will drive external accreditation readiness, build a multidisciplinary team and partner with regulators, funders and community stakeholders to deliver