Quality Manager – Residential Aged Care | Mackay

Healthcare Australia; Mackay Regional; On-site; AUD 122,000 - 149,000; Full time

Benefits offered by this job

Relocation assistance

Accommodation available

Salary packaging

Direct engagement with CEO

Job summary

Healthcare Australia in Mackay seeks a full-time Quality Manager to enhance clinical governance across two aged care homes. You will translate audit findings and resident feedback into practical improvements, while coaching teams and supporting accreditation efforts.

You are a Registered Nurse with AHPRA and at least three years’ experience in aged care or quality roles, with strong auditing, implementation and reporting skills.

Qualifications

• Current AHPRA registration as a Registered Nurse.
• Minimum three years’ experience in aged care, healthcare quality, governance or compliance.
• Knowledge of Aged Care Quality Standards and relevant legislation.
• Experience in clinical auditing, accreditation prep and compliance monitoring.

Responsibilities

• Strengthen clinical governance and monitor quality and compliance across two homes.
• Coordinate accreditation prep, audit evidence and corrective actions.
• Conduct clinical audits on medication management, infection prevention, care planning, falls and wounds.
• Analyze quality data to identify risks and priorities for improvement.
• Coach staff in governance, quality and compliance; prepare risk reports for leadership.

Skills

Clinical governance

Quality improvement

Auditing

Incident investigation

Communication

Education

AHPRA Registered Nurse

Tools

Quality management systems

Digital reporting tools

Job description

QLD - Mackay

Work Type

Permanent

Listed

October 30, 2026

About Our Client Our client provides residential aged care in Mackay, with a focus on personalised care, resident choice and wellbeing. Their homes offer welcoming environments where older people can maintain connections and receive care that responds to their individual needs. Healthcare Australia is recruiting a full-time Quality Manager to strengthen clinical governance, quality improvement and compliance across two residential aged care homes.

About the Role Reporting to the CEO and Operations Manager, you will work alongside clinical and operational leaders to turn audit findings, clinical data and resident feedback into practical improvements. This is an opportunity to influence care across both homes, coach teams and strengthen the systems that support safe, person-centred care. Preparing for upcoming accreditation will be a key priority, alongside embedding improvements that last beyond the assessment process. Your responsibilities will include:

• Strengthening clinical governance and monitoring quality and compliance across both homes.
• Coordinating accreditation preparation, audit evidence and corrective action plans.
• Conducting clinical audits covering medication management, infection prevention, care planning, falls and wound management.
• Analysing clinical indicators and quality data to identify risks and improvement priorities.
• Supporting incident investigations, SIRS processes, root cause analysis and risk mitigation.
• Turning complaints and resident feedback into measurable service improvements.
• Reviewing policies and procedures and helping teams apply them consistently.
• Coaching staff in clinical governance, quality improvement and compliance.
• Preparing clear quality and risk reports for executive leadership, governance committees and the Board.

About You You are a Registered Nurse who can identify where care systems need to improve and work constructively with others to make those improvements happen. You combine clinical judgement with strong analytical skills and a practical approach to supporting staff.

• Current AHPRA registration as a Registered Nurse.
• At least three years’ experience in aged care, healthcare quality, clinical governance or compliance.
• Knowledge of the Aged Care Quality Standards and relevant aged care legislation.
• Experience in clinical auditing, quality improvement, accreditation preparation and compliance monitoring.
• Strong understanding of clinical risk management and incident investigation.
• Strong communication, reporting and problem-solving skills.
• Proficiency with quality management systems and digital reporting tools.
• A current National Police Check.

Desirable experience and qualifications: Qualifications in quality management, clinical governance or health management; Lead Auditor qualifications; training in root cause analysis or human factors; and experience with residential aged care accreditation, SIRS and restrictive practices. This opportunity may suit an experienced Quality Manager, Clinical Quality Advisor or Clinical Governance professional with the required nursing registration and experience.

What’s on Offer

• Full-time employment in Mackay.
• A remuneration package discussed confidentially, plus superannuation and salary packaging.
• Relocation assistance and accommodation available.
• Direct engagement with the CEO and Operations Manager.
• Scope to influence quality systems and resident outcomes across two homes.
• An opportunity to build on your clinical expertise through quality improvement, governance and staff education.

Sounds like the role for you?

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