Strategic Program Planning & Governance Manager

Department of Customer Service; Parramatta; Hybrid; AUD 154,000 - 178,000; Full time

Job summary

Department of Customer Service is seeking a Manager Program Planning & Governance in Parramatta with hybrid working arrangements. The role leads portfolio planning, governance, and investment management across a large program, delivering strategic outcomes and strong executive reporting.

You will build business cases, manage governance practices, and lead a team to drive continuous improvement while partnering across business and delivery teams.

Qualifications

• Strong experience in portfolio, program or PMO leadership.
• Governance, strategic planning and executive reporting.
• Experience developing business cases, investment proposals and benefits frameworks.
• Excellent stakeholder engagement and influencing skills.
• Ability to translate complex information into clear recommendations for senior decision-makers.
• Experience leading teams and driving continuous improvement.

Responsibilities

• Lead portfolio planning, governance and investment management activities across a complex program environment.
• Provide high-quality advice, analysis and reporting to executives, governance boards and steering committees.
• Oversee program controls including risks, issues, dependencies, benefits and financial oversight.
• Lead development of business cases, investment proposals and decision papers.
• Maintain governance frameworks, standards and reporting practices that support successful delivery.
• Build strong partnerships across business and delivery teams to support informed decision-making.
• Lead and develop a high-performing team while fostering a positive and collaborative culture.
• Identify opportunities to improve governance processes, planning approaches and organisational capability.

Job description

Department of Customer Service is seeking a Manager Program Planning & Governance in Parramatta with hybrid working arrangements. The role leads portfolio planning, governance, and investment management across a large program, delivering strategic outcomes and strong executive reporting.

You will build business cases, manage governance practices, and lead a team to drive continuous improvement while partnering across business and delivery teams.