Manager Program Planning & Governance

Department of Customer Service; Parramatta; Hybrid; AUD 154,000 - 178,000; Full time

Job summary

Department of Customer Service is seeking a Manager Program Planning & Governance in Parramatta with hybrid working arrangements. The role leads portfolio planning, governance, and investment management across a large program, delivering strategic outcomes and strong executive reporting.

You will build business cases, manage governance practices, and lead a team to drive continuous improvement while partnering across business and delivery teams.

Qualifications

• Strong experience in portfolio, program or PMO leadership.
• Governance, strategic planning and executive reporting.
• Experience developing business cases, investment proposals and benefits frameworks.
• Excellent stakeholder engagement and influencing skills.
• Ability to translate complex information into clear recommendations for senior decision-makers.
• Experience leading teams and driving continuous improvement.

Responsibilities

• Lead portfolio planning, governance and investment management activities across a complex program environment.
• Provide high-quality advice, analysis and reporting to executives, governance boards and steering committees.
• Oversee program controls including risks, issues, dependencies, benefits and financial oversight.
• Lead development of business cases, investment proposals and decision papers.
• Maintain governance frameworks, standards and reporting practices that support successful delivery.
• Build strong partnerships across business and delivery teams to support informed decision-making.
• Lead and develop a high-performing team while fostering a positive and collaborative culture.
• Identify opportunities to improve governance processes, planning approaches and organisational capability.

Job description

• Role Title : Manager Program Planning & Governance
• Employment type Full-time : ongoing opportunity
• Grade & Salary : Clerk Grade 11/12, Salary Range : $154,231 - $178,369 base plus super and annual leave loading
• Location : Parramatta, Wollongong, or Gosford office with hybrid working arrangements available

About the team

The role reports into the Program Delivery & Governance (PDG) Director. The Program Delivery & Governance Directorate brings together strategy, governance, enablement, and delivery to help turn ideas into outcomes. We work across Fines & Debt and the broader Department of Customer Service to ensure initiatives are prioritised effectively, governed transparently, and delivered successfully. While each team has a distinct role, we work as one connected directorate. The Program Planning and Governance team provides the strategic direction, governance, assurance, and investment oversight that help shape and guide our portfolio of work. The key Program of work that this Manager oversees the Governance of is the Fines and Debt Ecosystem Program which commenced delivery in July 2025 and is delivering priority initiatives to the Fines and Debt business and our customers

Key responsibilities of a Manager Program Planning & Governance role

• Lead portfolio planning, governance and investment management activities across a complex program environment.
• Provide high-quality advice, analysis and reporting to executives, governance boards and steering committees.
• Oversee program controls including risks, issues, dependencies, benefits and financial oversight.
• Lead development of business cases, investment proposals and decision papers.
• Maintain governance frameworks, standards and reporting practices that support successful delivery.
• Build strong partnerships across business and delivery teams to support informed decision-making.
• Lead and develop a high-performing team while fostering a positive and collaborative culture.
• Identify opportunities to improve governance processes, planning approaches and organisational capability

Ideal candidate

• Strong experience in portfolio, program or PMO leadership.
• Demonstrated capability in governance, strategic planning and executive reporting.
• Experience developing business cases, investment proposals and benefits frameworks.
• Excellent stakeholder engagement and influencing skills.
• Ability to translate complex information into clear recommendations for senior decision-makers
• Experience leading teams and driving continuous improvement.

Closing Date

Closing Date: Monday 9th November 2026 at 11:59PM

Career at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail] . For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process