Strategic Performance & Improvement Advisor

Victorian Civil and Administrative Tribunal (VCAT); City of Melbourne; On-site; AUD 100,000 - 140,000; Full time

Job summary

Victorian Civil and Administrative Tribunal (VCAT) in Melbourne is seeking a Performance and Improvement Adviser on a fixed-term 12-month basis to bolster organisational performance and continuous improvement. You will coordinate performance governance, improvement activity and reporting to translate data into clear priorities and measurable benefits.

Key duties include leading the Performance Group planning, supporting a Performance Management Framework, and helping embed service standards and

Qualifications

• Demonstrated experience supporting performance management, business improvement or organisational reporting
• Sound project, portfolio and improvement coordination skills
• Experience supporting governance and decision-making forums relating to continuous improvement
• Strong written, reporting and information management skills
• Sound data literacy and analytical capability

Responsibilities

• Coordinating VCAT's performance improvement portfolio, maintaining a consolidated view of improvement activity and supporting consistent approaches to prioritisation, initiation and progress monitoring, including visibility of dependencies, resource implications, intended outcomes and benefits.
• Coordinating the effective operation of the VCAT Performance Group (VPG), including forward planning, and performance inputs, action and decision tracking, escalation and follow-through, ensuring matters identified through performance discussions are translated into clear ownership and action.
• Supporting implementation of VCAT's Performance Management Framework and performance maturity roadmap, coordinating agreed activities and working across the organisation to progressively embed performance management practices into governance, reporting and operational routines.
• Supporting development and implementation of VCAT's service standards and performance measures, working with operational areas and relevant subject matter experts to establish clear measures, definitions, ownership and reporting arrangements and integrate these into VCAT's performance management approach.
• Coordinating and quality-assuring recurring organisational performance products, including the VCAT Performance Snapshot and executive and governance reporting, working with Data and Insights and operational areas to ensure information is consistent, timely and supported by meaningful performance narrative and operational context.

Skills

Performance management

Coordination

Governance support

Data literacy

Reporting skills

Job description

Victorian Civil and Administrative Tribunal (VCAT) in Melbourne is seeking a Performance and Improvement Adviser on a fixed-term 12-month basis to bolster organisational performance and continuous improvement. You will coordinate performance governance, improvement activity and reporting to translate data into clear priorities and measurable benefits.

Key duties include leading the Performance Group planning, supporting a Performance Management Framework, and helping embed service standards and