Strategic Partnerships Advisor - Data Analytics

NSW Department of Customer Service; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

NSW Department of Customer Service seeks a Senior Advisor Partnerships in Sydney to build and manage government relationships, identify opportunities where the Data Analytics Centre can support agency priorities and improve customer outcomes. Use data, research and insights to shape practical solutions and manage stakeholders effectively.

You will contribute to a high performing team, deliver excellent customer service, and collaborate across government, industry and internal teams to support

Qualifications

• Demonstrated experience in stakeholder engagement, partnership development or customer relationship management.
• Ability to build trusted relationships at multiple levels and work collaboratively across organisational boundaries.
• Strong research and analytical skills, with experience translating data and insights into practical recommendations.
• Experience working with stakeholders to identify strategic priorities, define customer needs and develop feasible solutions.
• Ability to coordinate multiple initiatives and manage competing priorities while maintaining progress and quality.
• Strong communication, presentation and facilitation skills, including the ability to explain technical and complex information in plain English.
• Experience monitoring progress against agreed targets and outcomes, identifying issues and supporting collaborative problem-solving.
• Sound judgement and the ability to navigate complex matters, balance stakeholder perspectives and provide timely advice.
• A general understanding of data technologies and analytical methods, and how they can support better services and customer outcomes.
• A collaborative approach and commitment to continuous improvement and customer service.

Responsibilities

• Research, identify and analyse opportunities where DAC products, services and capabilities can support agency priorities and improve customer experience.
• Engage with customers to understand their needs, clarify strategic priorities and identify impactful and feasible solutions.
• Build and maintain collaborative relationships across government, industry and internal teams to support customer outcomes.
• Work with delivery, technical and service teams to translate customer needs into clear opportunities and support coordinated planning and delivery.
• Support the DAC's opportunity pipeline by identifying potential engagements and coordinating input from relevant teams.
• Track progress against agreed targets, indicators and outcomes, identifying issues and supporting stakeholders to resolve barriers to delivery.
• Manage and facilitate stakeholder meetings, workshops and focus groups to gather insights, build alignment and agree on next steps.
• Prepare clear briefs, presentations and recommendations to support stakeholder engagement and informed decision-making.
• Identify opportunities to improve customer engagement processes and strengthen collaboration across the DAC.

Skills

Stakeholder engagement

Partnership development

Customer relationship management

Research and analysis

Strategic priorities

Program coordination

Communication and facilitation

Progress monitoring

Judgement

Data analytics understanding

Job description

NSW Department of Customer Service seeks a Senior Advisor Partnerships in Sydney to build and manage government relationships, identify opportunities where the Data Analytics Centre can support agency priorities and improve customer outcomes. Use data, research and insights to shape practical solutions and manage stakeholders effectively.

You will contribute to a high performing team, deliver excellent customer service, and collaborate across government, industry and internal teams to support