Senior Advisor Partnerships

NSW Department of Customer Service; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

NSW Department of Customer Service seeks a Senior Advisor Partnerships in Sydney to build and manage government relationships, identify opportunities where the Data Analytics Centre can support agency priorities and improve customer outcomes. Use data, research and insights to shape practical solutions and manage stakeholders effectively.

You will contribute to a high performing team, deliver excellent customer service, and collaborate across government, industry and internal teams to support

Qualifications

• Demonstrated experience in stakeholder engagement, partnership development or customer relationship management.
• Ability to build trusted relationships at multiple levels and work collaboratively across organisational boundaries.
• Strong research and analytical skills, with experience translating data and insights into practical recommendations.
• Experience working with stakeholders to identify strategic priorities, define customer needs and develop feasible solutions.
• Ability to coordinate multiple initiatives and manage competing priorities while maintaining progress and quality.
• Strong communication, presentation and facilitation skills, including the ability to explain technical and complex information in plain English.
• Experience monitoring progress against agreed targets and outcomes, identifying issues and supporting collaborative problem-solving.
• Sound judgement and the ability to navigate complex matters, balance stakeholder perspectives and provide timely advice.
• A general understanding of data technologies and analytical methods, and how they can support better services and customer outcomes.
• A collaborative approach and commitment to continuous improvement and customer service.

Responsibilities

• Research, identify and analyse opportunities where DAC products, services and capabilities can support agency priorities and improve customer experience.
• Engage with customers to understand their needs, clarify strategic priorities and identify impactful and feasible solutions.
• Build and maintain collaborative relationships across government, industry and internal teams to support customer outcomes.
• Work with delivery, technical and service teams to translate customer needs into clear opportunities and support coordinated planning and delivery.
• Support the DAC's opportunity pipeline by identifying potential engagements and coordinating input from relevant teams.
• Track progress against agreed targets, indicators and outcomes, identifying issues and supporting stakeholders to resolve barriers to delivery.
• Manage and facilitate stakeholder meetings, workshops and focus groups to gather insights, build alignment and agree on next steps.
• Prepare clear briefs, presentations and recommendations to support stakeholder engagement and informed decision-making.
• Identify opportunities to improve customer engagement processes and strengthen collaboration across the DAC.

Skills

Stakeholder engagement

Partnership development

Customer relationship management

Research and analysis

Strategic priorities

Program coordination

Communication and facilitation

Progress monitoring

Judgement

Data analytics understanding

Job description

Senior Advisor Partnerships

Clerk Grade: 9/10

Annual Salary Range: $133,348 - $146,945 plus superannuation

Employment Type: Ongoing, Full-time

Location: Sydney (Central) McKell Building - Hybrid working

About the team

The NSW Data Analytics Centre's (DAC) mission is to build world-class capabilities in whole-of-government data analytics to improve outcomes for citizens of NSW. In a world of increasing complexity and rapid change, data analytics has the potential to deliver innovation in service provisions and improve outcomes by generating new perspectives. The NSW DAC was the first of its kind in Australia, and a model now being replicated in other jurisdictions.

The Data Analytics Centre (DAC) exists to lead a whole-of-government approach in tackling some of the State's most difficult policy challenges. Using DAC's Data Analytics Platform, the DAC works to connect data, people and insights to build world-class capabilities in whole-of-government data analytics to improve health and well-being, safety, social, economic and environmental outcomes for the citizens of NSW.

About the role

As Senior Advisor Partnerships, you will build and manage relationships across government to identify opportunities where the DAC's capabilities can support agency priorities and improve customer outcomes. Working closely with customers and internal teams, you will use data, research and insights to understand customer needs, shape practical solutions and support key customer relationships. The role actively contributes to a high performing team environment by delivering excellent customer service, fostering innovate problem-solving, and expertly managing stakeholders to ensure the best customer experience.

Key responsibilities include:

• Research, identify and analyse opportunities where DAC products, services and capabilities can support agency priorities and improve customer experience
• Engage with customers to understand their needs, clarify strategic priorities and identify impactful and feasible solutions
• Build and maintain collaborative relationships across government, industry and internal teams to support customer outcomes
• Work with delivery, technical and service teams to translate customer needs into clear opportunities and support coordinated planning and delivery
• Support the DAC's opportunity pipeline by identifying potential engagements and coordinating input from relevant teams
• Track progress against agreed targets, indicators and outcomes, identifying issues and supporting stakeholders to resolve barriers to delivery
• Manage and facilitate stakeholder meetings, workshops and focus groups to gather insights, build alignment and agree on next steps
• Prepare clear briefs, presentations and recommendations to support stakeholder engagement and informed decision-making
• Identify opportunities to improve customer engagement processes and strengthen collaboration across the DAC

Key Skills and Experience to be successful

• Demonstrated experience in stakeholder engagement, partnership development or customer relationship management
• Ability to build trusted relationships at multiple levels and work collaboratively across organisational boundaries
• Strong research and analytical skills, with experience translating data and insights into practical recommendations
• Experience working with stakeholders to identify strategic priorities, define customer needs and develop feasible solutions
• Ability to coordinate multiple initiatives and manage competing priorities while maintaining progress and quality
• Strong communication, presentation and facilitation skills, including the ability to explain technical and complex information in plain English
• Experience monitoring progress against agreed targets and outcomes, identifying issues and supporting collaborative problem-solving
• Sound judgement and the ability to navigate complex matters, balance stakeholder perspectives and provide timely advice
• A general understanding of data technologies and analytical methods, and how they can support better services and customer outcomes
• A collaborative approach and commitment to continuous improvement and customer service

Highly Desirable

• Experience working with NSW government agencies and an understanding of government priorities and operating environments.
• Knowledge of data and AI products, technologies and their practical application
• Experience engaging with senior executives and facilitating strategic customer discussions
• Experience developing partnership opportunities, business cases or proposals
• Experience in Product/project management

Closing Date: Thursday 12 November 2026 at 11:59pm

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process