Senior Data Governance Analyst

NSW Department of Customer Service; Parramatta; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

NSW Department of Customer Service is seeking a Senior Data Governance Analyst to join the Data Governance team within the Regulatory Intelligence, Data Management and Reporting division. The role involves embedding robust data governance practices, ensuring privacy compliance, and driving improvement across NSW Fair Trading Operations.

The position offers hybrid work with regular contact days in the Parramatta/CBD office, a salary range of $133,348–$146,945 plus super, and a clear path for

Qualifications

• Experience designing and implementing governance frameworks.
• Ability to interpret complex data and identify trends.
• Knowledge of privacy, data governance and records management legislation.

Responsibilities

• Identify, interpret and analyse complex data to provide insights and trends.
• Review and map governance practices and risk management for improvements.
• Assist in developing and implementing data governance policies, standards and processes.
• Ensure data quality, consistency and security across the organisation.
• Monitor data governance metrics and report on compliance and performance.

Skills

Data governance

Risk analysis

Data quality

Stakeholder engagement

Job description

• Branch and Division: Data Management and Reporting/ Data, Analytics and Reporting, Fair Trading Operations
• Location: Hybrid work with regular contact days in our Parramatta/CBD office
• Salary range: $133,348 - $146,945 (plus super)

Are you passionate about risk, data governance and assurance? NSW Fair Trading has an exciting ongoing opportunity, for a Senior Data Governance Analyst to join their Data Governance team, within the Regulatory Intelligence, Data Management and Reporting division of NSW Fair Trading Operations.

About the team

The Data Governance team is a highly motivated and friendly team committed to making a difference through meaningful work. Our team provides advice, guidance, and support to embed robust practices and ensure compliance with relevant Privacy, Data Governance and Records Management legislation and policy across NSW Fair Trading Operations.

In this role you will

• Identify, interpret and analyse complex data, to provide meaningful insights and identification of trends/patterns
• Review and map existing practices, governance mechanisms and risk management to identify good practice and opportunities for improvement
• Assist in the development and implementation of data governance policies, standards, and processes.
• Ensure data quality, consistency, and security across the organisation.
• Monitor data governance metrics and report on compliance and performance

To be successful in this role you will demonstrate

• Develop, deliver and evaluate a suite of projects, programs and initiatives applying best practice methodologies to support business outcomes within time, budget, policy, quality and project outcome parameters
• Contribute to and participate in the development and delivery of governance programs and customer priorities, ensuring work is delivered to a high-quality meeting organisational and government standards
• Contribute to accurate and relevant strategic plans, committee papers, briefings, and reports including analysis and recommendations on governance activities and initiatives to internal and external stakeholders to expected standards
• Maintain an understanding of customer priorities and challenges and contribute to the translation of them into measurable governance solutions and services to meet customer needs and organisational priorities
• Develop and maintain relationships with customers and stakeholders, influence outcomes, and develop awareness and trust in the team to support optimal service delivery
• Maintain awareness of relevant issues, policy obligations, insights, challenges industry trends and practices and opportunities to recommend innovative solutions that optimise outcomes and contribute to a best practice governance function in line with organisational and government priorities
• Coordinate and implement a range of projects applying sound project management principles and support the project lead/s in the delivery of organisational and/or business projects
• A positive attitude, openness to feedback and professional development
• Develop governance improvement initiatives by providing and analysing information, including gap analysis, reporting and developing 'what if' scenarios.
• Appointment and ongoing assignment may be subject to restrictions and the satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with relevant Legislation and/or related policies.
• Satisfactory criminal record check

Salary Grade 9/10, with the base salary for this role starting at 133,348 base plus superannuation

Closing Date: Monday 9th November 2026 (11:59pm)

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process