Strategic National Account Manager — Hybrid/Remote AU

Electrocraft Australia; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work arrangement

Travel as required

Job summary

Avaya is seeking a National Account Manager in Australia (Virtual home office) to own and grow key customer portfolios with strategic account plans. The role requires leading product opportunities from brief to launch and delivering revenue targets across domestic accounts.

You will develop pricing strategies, manage forecasting and pipelines, and coordinate across technical and commercial teams to ensure successful outcomes. Hybrid work and travel may be required.

Qualifications

• 5+ years in Senior Account Management, Key Account Management or a similar commercial B2B role.
• Track record of personally owning revenue targets and growing strategic customer accounts.
• Hands-on experience taking physical products from customer brief through development, costing, commercialisation and launch.
• Strong commercial and financial acumen, including building pricing strategies based on cost, margin, volume, MOQs and account potential.
• Ability to interpret sales, forecast and pipeline data, spot performance gaps and put action plans in place.

Responsibilities

• Own and grow a portfolio of key customers, building trusted multi-level relationships and strategic account plans to deliver revenue, margin and growth targets.
• Lead new product opportunities from customer brief through development, costing, commercialisation and launch, keeping timelines on track and resolving roadblocks.
• Develop pricing strategies and negotiate pricing, volumes, MOQs and commercial terms that balance competitiveness with margin and long‑term account potential.
• Own account forecasting and pipeline, analysing revenue, margin and performance data and turning insights into action.
• Lead customer business reviews, negotiations and escalations, balancing customer expectations with commercial and operational capability.

Skills

Senior account management

Key account management

Revenue targets

Cross-functional collaboration

Negotiation

Tools

CRM systems

Forecasting tools

Sales reporting tools

Job description

Avaya is seeking a National Account Manager in Australia (Virtual home office) to own and grow key customer portfolios with strategic account plans. The role requires leading product opportunities from brief to launch and delivering revenue targets across domestic accounts.

You will develop pricing strategies, manage forecasting and pipelines, and coordinate across technical and commercial teams to ensure successful outcomes. Hybrid work and travel may be required.