Strategic Multi-Site Hospitality Operations Lead

Challenger Security; Sydney; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive Salary Package + Car Allow

Career progression opportunitieswithin

Comprehensive onboarding, ongoing领导支持和

Job summary

Challenger Services Group is seeking a seasoned Operations Manager to oversee a portfolio of hospitality service contracts across NSW. You will lead site-based teams, build strong client partnerships and drive continuous improvement while balancing operational demands and commercial outcomes.

The role requires hands-on leadership across multiple sites, with responsibility for workforce planning, compliance and performance management, in a fast-paced environment.

Qualifications

• Experience in an Operations Manager/Regional Manager/Hospitality Manager or multi-site leadership role.
• Strong operational management experience in hospitality, cleaning, facilities or similar service environment.
• Demonstrated experience managing multiple sites and diverse workforces.
• Strong commercial acumen with budgets, labour costs and operational performance.

Responsibilities

• Lead the day-to-day management of multiple hospitality service contracts across your portfolio.
• Ensure sites deliver services in line with contractual obligations, KPIs and client expectations.
• Conduct site visits to monitor performance, service standards and compliance.
• Identify opportunities to improve efficiency, productivity and service delivery outcomes.
• Support mobilisation, transitions and implementation of new contracts.

Skills

Operations leadership

Hospitality management

Budget management

Team leadership

Client relationships

Job description

Challenger Services Group is seeking a seasoned Operations Manager to oversee a portfolio of hospitality service contracts across NSW. You will lead site-based teams, build strong client partnerships and drive continuous improvement while balancing operational demands and commercial outcomes.

The role requires hands-on leadership across multiple sites, with responsibility for workforce planning, compliance and performance management, in a fast-paced environment.